Support Medical
Resume:
CRAIG ASTRICH
Houston, Texas *****
********@*******.***
SUMMARY
Technical professional with twenty years of experience in design,
development and implementation of Computer Systems. Strong background with
end-user support and process improvement. Proven team leader and
motivator. Interested in pursing a career in the IT Industry while
providing professional Technical skills for future growth.
. Extensive working knowledge of Microsoft networking using Windows 7,
Windows XP and Mac O/S.
. Strong working knowledge of the MS-Office/Lync/Outlook 2010 family of
applications.
. Solid understanding of client/server topologies of networking using
TCP/IP and SQL technologies.
. Possess highly effective skills, enabling positive communication with
professionals from widely divergent disciplines, both technical and
non-technical.
. Excellent analytical and problem solving skills with the ability to
achieve maximum results.
EXPERIENCE
Schlumberger
Onsite Support Analyst
September 2013 - Current
Houston, Texas
. Provide desktop support for Windows XP and Windows 7 Dell Laptops and
Desktop Computers.
. Migrate Dell computers and laptops from Windows XP to Windows 7 and
deploy BitLocker file encryption.
. Merge customer data using existing computer while minimizing downtime.
. Manage support calls and document processes using Remedy.
. Maintain asset control of inventory for all computer equipment.
. Install software applications using SCCM. Manage and support Microsoft
Lync. Support audio and video conferencing.
University of Texas Health Sciences Center at Houston
Systems and Applications Specialist II
April 2006 - July 2013
Houston, Texas
. Lead Desktop Support Technician for School of Dentistry managing 600 +
users with computers running Windows 7 and Microsoft Office 2010 in a
clinical patient environment.
. Provide and ensure effective quality support, while being conscious of
timely and sensitive patient data.
. Assist migration of entire platform of computers and Imaging Dental
systems to the new School of Dentistry building while managing daily
clinical support processes.
. Support and manage offsite patient clinics and customers of 200 users
consisting of Pediatric Dentistry (Houston Medical Center), Oral and
Maxillofacial Surgery (Smith Tower), General Practice Residency (UT
Professional Building), UT Procurement (UT Medical School), CLAMC-Center
for Laboratory Animal Medicine & Care (UT Medical School), Facilities
Operations/Shipping and Receiving (UT Medical School) and Safety, Health,
Environment and Risk Management (Cyclotron Building).
. Application support for Dental IT services such as Axium and MiPacs
providing support for clinical data resources and other scholarly and
research information.
. Deploy, setup and configure all Dicom Imaging products, both hardware and
software consisting of Kodak, Planmeca, InVivoDental Anatomage, Sopro and
Gendex Intraoral cameras, Schick intraoral sensors, Air Techniques ScanX
and Denoptix digital imaging systems.
. Thorough working knowledge using MS Forefront, SCCM and WinMagic
SecureDoc full disk data encryption.
. Provide detailed documentation using Heat IT Service Management Help Desk
software solution.
. Support Mac O/S and implement processes using OsiriX imaging PACS Dicom
Viewing software.
. Create and submit project plans to management for review and approval
while keeping projects on track, within budget, at the same time managing
risks and controlling quality and inventory.
. Analyze Clinical IT systems, processes, procedures and operational
functionality to determine inefficiencies and recommend improvements.
Exxon Mobil
Technical Systems Specialist
July 2004 - April 2006
Houston, Texas
. Develop and Implement HALP - Houston Area Laptop Pool on a daily basis.
Manage the responsibilities of providing entire site with Laptops for
travel/expedite purposes including training, inventory and billing.
. Instruct Training classes for Remote Access for 15+ users. (Wireless,
VPN, Terminal Server and Dialup).
. Setup and Maintain Dell Laptops and Desktop Workstations supporting
both Windows XP and Windows NT.
. Provide migration and support for Lotus Notes 5 and Notes 6.5 mail.
Manage mail replication processes.
. Migrate clients from Windows NT to Windows XP; Manage recovery Data
and assist clients with procedures.
. Maintain records and manage Inventory for Approvals using EMAccess for
Hardware and Software requests.
. Setup, configure and troubleshoot Palm Pilots, Scanners, Printers and
External Peripheral devices.
. Provide detailed documentation using Remedy version 4.05.
Atiwa Computing, Inc
Technical Consultant
July 2002 - April 2004 Houston, Texas
Setup and configure Windows 2000 servers with multiple workstations on a
domain, supporting Windows NT
and Windows 2000, Windows XP and Windows 98; Furthermore supporting
Microsoft Office and WordPerfect.
. Supporting and configuring Lotus Notes mail and Microsoft Outlook mail,
managing databases, replicating remote mail access, calendar and
scheduling issues.
. Develop goals and strategies to implement stable Networking
environments (Network/Server Monitoring).
. Setup Norton AntiVirus and network printing services (HP Jet
Direct); manage Backup services
(Veritas Backup Exec) and user accounts; configure firewalls,
routers, DSL and T1 services.
. Project Management to provide for documentation to client with network
architecture.
. Maintain all aspects of in-house network infrastructure (Time Matters,
nControl and QuickBooks).
Texas Children's Hospital Technical Analyst
November 2000 - April 2002 Houston, Texas
. Supervised Windows 2000 Rollout of workstations and printers into new
facility. (West Tower/CCC Building).
. Maintained desktop workstations (Windows 2000 and NT, Microsoft Office
97, TCP/IP Network connectivity,
blue screens and instructional mentoring to ensure stability for
patient critical care issues.
. Managed all aspects of computer related systems, configuring Lantronix
print servers, and applications in everyday and critical care situations
and provided detailed documentation using Remedy.
. Transitioned users from Windows NT to Windows 2000, ensuring a stable
operating environment and restoring
data to minimize downtime; worked with the Application Testing Team to
resolve any outstanding issues.
. Provided detailed support on Compaq and Palm Pilots regarding
connectivity, hot synching and various
applications, such as Hot Sync Manager, AvantGo, Documents To Go and
Desktops to Go.
EDUCATION
ClearCube Technology - 2008 - Austin, Texas
. Deploying and Supporting Neoware Thin Clients and Blade PCs
Productivity Point International - 2000 - Houston, Texas
. Maintaining a Domino Server, Transitioning a Domino
Infrastructure to R5, and Updating Support
Skills from Microsoft Windows NT to Windows 2000
Southern Methodist University - 1999- Houston, Texas
. Networking Essentials, Novell 3.x/4.x, Supporting Windows 95,
Administering NT 4.0,
Supporting NT 4.0 Core, Supporting NT Server 4.0
Enterprise, MS Exchange and TCP/IP
Southwest Texas State University - 1991 - San Marcos, Texas
. B.F.A. Theatre Arts
. Graduated with emphasis in Directing
Certifications
. Currently working on Microsoft Windows 7 certifications
. Microsoft Windows 2000, NT Server 4.0, NT Workstation 4.0, TCP/IP and
Networking Essentials
. Hewlett Packard Certifications: Basic LaserJet Hardware, LaserJet 4000
Series, LaserJet 3si, 4si, 4 & 4M, NetServer LCII, LM and Jet Direct
Troubleshooting
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