Manager Supply Chain
Resume:
Nyles Gaines
Glassboro, New Jersey 08028
***********@*****.***
__
Objective
To obtain a Technical Support position that will expand my experience,
opportunities and effectively utilize my technical, communication and
organizational skills.
Education
Bachelor of Arts, Communication
May 2006
Specialization: Radio/TV/Film
Rowan University - Glassboro, New Jersey
Work Experience
New Release Manager July 2006 - June 2012
(Company relocated)
Sony DADC - Voorhees, NJ
. Troubleshoot and resolved system issues with XP to Windows 7
Migration.
. Deliver service and support to end-users using and operating automated
call distribution phone software, via remote connection or over the
Internet;
. Managed New Release end-to-end supply chain cycle via Oracle Systems
for major media outlets.
. Produced daily Distributor Tracking, Freight Claim Reports for
priority customers via CSW and Oracle Database.
. Submitted Vendor Incident Reports into Oracle Production for various
Distribution Centers throughout the US.
. Provide answers to employees by identifying problems; researching
answers; guiding employees through corrective steps.
Technical Support Specialist
September 2003 - January 2006
Rowan University Instructional Technology - Glassboro, NJ
. Install Windows and Mac operating systems on computers in
administration buildings and computer labs throughout the campus.
. Troubleshoot/Repair software and hardware issues with administration
and student lab computers.
. Install printers, cameras and projectors in technology advanced
classrooms (TEC) and computer labs throughout the university
. Assist instructors with equipment operating procedures in technology-
advanced classrooms.
. Configure software to connect to Internet application servers.
. Placed purchase orders with various equipment vendors (Via Oracle
System) to replenish necessary peripherals
Skills/Qualifications
Windows 7 Macromedia Dreamweaver
Microsoft Access
Windows XP Microsoft FrontPage Adobe
Photoshop Windows Vista Adobe PageMaker Help
Desk Support
Mac OS X Oracle Systems
References for Nyles Gaines
8 Boro Commons Drive
Glassboro, New Jersey 08028
***********@*****.***
__
Barbara Brooks
Account Coordinator
Direct Shot Distributing
2001 Commerce Parkway
Franklin, IN 46131
******@**************.***
Elaine Watson
Secretary, IR-Instructional Technology (IT)
Rowan University
201 Mullica Hill Rd
Glassboro, NJ 08028
856-***-**** (x 3822)
******@*****.***
Gwendolyn D. Roland
Data Processing Scheduler II
Rowan University - Memorial Hall
201 Mullica Hill Road
Glassboro, New Jersey 08028
******@*****.***
Contact this candidate