Customer Service Management

John Schmid

***** *********** **, **********, ** 60544, 815-***-**** (h), 773-***-**** (c),

**********@*****.***

Objective

To obtain a position utilizing my operations management and customer service

experience.

Experience

SEPTEMBER 2013 TO PRESENT WHELAN SECURITY CORPORATION

CHICAGO, IL

MANAGED PUBLIC SAFETY DEPARTMENT AT 1 AND 2 ILLINOIS CENTER

MANAGED DAILY SECURITY OPERATIONS

RESPONSIBLE FOR EMPLOYEE, CLIENT, AND PUBLIC RELATIONS

RESPONDED TO INCIDENTS AND WROTE REPORTS BASED ON THOSE INCIDENTS

RESPONSIBLE FOR EMPLOYEE TRAINING AND DEVELOPMENT

OCTOBER 2005 TO SEPTEMBER PREMIER SECURITY CORPORATION CHICAGO, IL

2013

MANAGER

MANAGED PUBLIC SAFETY DEPARTMENTS AT SEVERAL ACCOUNTS INCLUDING THE JOHN HANCOCK

CENTER AN APPROXIMATELY 1,000,000 SQ FT COMMERCIAL AND RESIDENTIAL HIGH RISE WITH A

STAFF OF 30 EMPLOYEES, THE SOUTHGATE MARKET AN APPROXIMATELY 300,000 SQ FT RETAIL

CENTER WITH A STAFF OF 6 EMPLOYEES, THE AMA PLAZA AN APPROXIMATELY 500,000 SQ FT

COMMERCIAL HIGH RISE WITH A STAFF OF 10 EMPLOYEES, AND 1 AND 2 ILLINOIS CENTER

APPROXIMATELY 600,000 SQ FT EACH WITH A STAFF OF 20 EMPLOYEES.

Responsible for financial success and P&L management

Managed employees including hiring, training, and discipline

Maintained CCTV and access control systems

Maintained relationships with client management

Conducted training programs working alongside public agencies

Developed policies and procedures pertaining to security and emergency response

Increased employee retention

April 2005 to October 2005 Levy Security Corporation Chicago, IL

Security Officer (MAPP Program)

WORKED IN SEVERAL AREAS OF SECURITY INCLUDING COMMERCIAL, RETAIL, AND CONSTRUCTION

Assisted Director with management duties

Attended management training seminars

August 2003 to April 2005 Inspector General's Office City Chicago, IL

of Chicago

INvestigator

CONDUCTED INVESTIGATIONS INTO GOVERNMENT CORRUPTION BASED ON COMPLAINTS RECEIVED

Conducted interviews of accused persons, witnesses, and complainants

Wrote reports based on investigative activity and testified on case

Education

August 1998 to December 2002 Western Illinois University Macomb, IL

Bachelor of Science Degree in law enforcement and justice administration

MINOR IN SECURITY MANAGEMENT

Vice President of Campus Safety Organization

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