Operations Manager

Jason Mormando, M.B.A. ** Kleber Ave.

ORGANIZATIONAL LEADERSHIP Youngstown, OH 44515

Phone: 912-***-****

*********@*****.***

http://www.linkedin.co

m/in/jasonmormandomba

Professional Profile

Operations Skilled management professional with years of progressive

Management growth and advancement and a verifiable record of

Project Management accomplishment that includes enhanced operations and

project management roles, improved productivity and

Strategic & increased revenues and profits while serving in

Tactical Planning multifaceted operations, finance and hospitality

Team Building & positions.

Leadership Demonstrated achievement developing and executing

Creative Problem customer-oriented projects, organizing resources and

Solving streamlining operating processes and systems. Outstanding

Business Analysis troubleshooting skills with proven ability to pinpoint

Business problems, provide creative solutions and follow through to

Development resolution.

Continuous Solid leadership ability with a proven capacity for

Improvement supervising other skilled workers and staff members to

Budgeting & meet objectives in fast-paced, professional environments.

Finance Possess broad-based management skills with strong

Inventory & planning, communication, organizational and

Ordering decision-making skills.

Training &

Development

Microsoft

Office/Mac iWork

Professional Experience

Franklin University / Friends of the Columbus Zoo / Friends of Alum Creek /

2009-Present

Columbus Young Professionals / Columbus MBA Club, Columbus, OH

Undergraduate - Graduate Academic & Career Coach / Social Chair / Volunteer

Provide coaching and support for upcoming community leaders, collaborate

and facilitate volunteer

involvement for Friends of the Columbus Zoo, Friends of Alum Creek,

Columbus Young Professionals

and Columbus MBA Club.

Master of Business Administration Candidate, Franklin University, Columbus,

OH 2008-2010

MBA with Organizational Leadership Concentration Full-Time Student

Emphasis upon strategy, change management, project leadership and

succession planning, 3.79 GPA

Elected team leader on keystone projects resulting in best-in-class grades.

DOLLAR GENERAL, COLUMBUS, OHIO

2011-2012

STORE MANAGER

Responsible for all facets of operations within a $2M+/yr flagship site

with concentrations in loss prevention and increased sales. Assigned to the

Columbus market's corporate training facility. Thoroughly trained in

exacting corporate standard storefront held to the highest of expectations

resulting in a perpetually model store. Duties range between business

analysis and customer relations, including frequent conflict resolution, to

structured yet creative merchandising projects with total focus on customer

satisfaction and driven sales.

Key Contributions & Results:

Improved overall customer relationship with clientele to build a stronger

repeat customer foundation through improved employee training ensuring

their understanding of SOP in order to bridge the gap between behaviors and

numbers and how these improvements benefit both the guest experience and

employee work atmosphere/compensation. ATLAS (Human Resources) & START

(Project Mgmt) softwares serve as key tools.

Lead teams with store manager in large-scale audit projects for Divisional,

Vice Presidential and other executive functions. Audits consisted of

research, identification and resolution of any challenges inhibiting model

status.

Jason Mormando, M.B.A. - Page Two Phone: 912-***-****

*********@*****.***

Professional Experience

Sweetleaf Smokery and Eatery & SAPPHIRE GRILL, SAVANNAH, GA

2002-2007

Managing Partner/Operations & Assistant General Manager

Simultaneously optimized sister restaurants' profits by controlling P&L,

supply chain, production and labor; increased sales via aggressive

marketing, improved customer relations management, exacting quality

assurance, speed of service and food preparation to DiRona specifications.

Supervised execution of all project management, event planning, operations

and quality assurance standards. Provided ongoing training and professional

development to all managers and employees (40+) through performance review

and follow up procedures.

Key Contributions & Results:

Increased monthly earnings by 7%-10% by rearranging hours of operation and

scheduling procedures; streamlined standard operating procedures to realize

cost savings and productivity improvements.

Developed once-a-month sandwich stand into a projected $2M/yr brick and

mortar restaurant realizing partner returns of over 1000%, including annual

salaries, of original investments in only five years of operation.

Savannah Cast Stone, LLC, Savannah, GA 2006

Operations Manager

Complete production, supply chain and inventory supervision as well as

customer relationship management and after-the-sale follow up. Responsible

for all P&L, logistics of delivery & vehicles, loss prevention, material

procurement and vendor sourcing. Project management of warehouse

operations, multiple site locations & teams.

Key Contributions & Results:

Decreased payroll costs by 15% Developed and executed a new approach to

operations that focused on enhancing productivity and efficiency at all

levels of the organization.

Increased production times by designing and implementing innovative process

improvement procedures via casting and delivery processes, resulting in a

smoother, more efficient operation.

New York Life / Morgan Stanley, Savannah, GA

2004-2005

Agent / Financial Advisor

Analyzed clients' financial needs, goals, sensitivity to risk, investment

horizon and provided recommendations regarding the advantages and

disadvantages of different investment strategies. Cultivated relationships

with CEO's, HR Directors and business owners of small to large corporations

to conduct in-depth needs analyses, determine appropriate products and

provide personalized service.

Key Contributions & Results:

Applied strong interpersonal and communication capabilities in working with

a wide range of internal and external clients to gain valuable insight,

avoid potential problems and properly service client accounts.

BELL EQUIPMENT, NORTH AMERICA

2000

SUMMER INTERNSHIP, OPERATIONS & INVENTORY MANAGEMENT FOCUS

UNITED STATES ARMY (Specialist, E-4P)

1991-

1993

BLACKHAWK HELICOPTER CREWCHIEF / SQUAD LEADER & LIFEGUARD

Academic Background & Proficiencies

* MBA, Organizational Leadership (2010) Franklin university - Columbus, OH

* BA, English Major, Philosophy Minor (2003) GEORGIA SOUTHERN UNIVERSITY -

Statesboro, GA

* Microsoft Office/Mac iWork : Word/Pages, Power Point/Keynote,

Excel/Numbers, Access, Project &Visio

* Study Abroad Program in Italy, Student Cultural Liaison & Leader for Il

Sasso (2003)

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