Installation Tech

Franklin McDonald

*** ********** ***** *********, ** 35007 205-***-**** ************@*****.***

Objective

Obtain a position in which I can utilize my extensive construction and technical background as well as learn new skills

and advance my career.

Education

2001-2003 HERZING COLLEGE – HOMEWOOD AL

Major: Computer, Electronics, and Telecommunications

Cumulative GPA 3.7 – Dean’s List

2001 THOMPSON HIGH SCHOOL

Graduated with General Diploma

Skills & Abilities

TELECOMMUNICATIONS

Thorough knowledge in installing and troubleshooting of cable, internet, and VoIP telephone

CONSTRUCTION

Thorough knowledge of construction finishing - installing shelving, mirrors, bath accessories, and shower doors.

Thorough knowledge in roofing examination and small repair. Ability to detect storm damage and leak presence.

Ability to measure and execute roof drawings for material orders.

Ability to maintain and detail warehouse with forklift experience.

COMMUNICATION

Ability to work with other contractors on job sites, ability to communicate with Insurance Adjusters regarding home

owner claims, ability to assist and train homeowners in the usage of cable, internet, and telephone.

LEADERSHIP

Managed Roofing Specialist positions which included routing and assigning work as well as training new roofing

specialist hired. Assisted with training of new installers for cable, internet, and VoIP telephone.

CUSTOMER SERVICE

Ability to assist customers with questions in a knowledgeable fashion, strong interpersonal skil ls.

OTHER SKILLS & ABILITIES

Excellent Organizational Skills, Excellent Coordination, Thorough knowledge and understanding of

computer/electronics/and telecommunications, Extensive knowledge of hardware and software, Responsible,

Dependable, Efficient, and dedicated to quality work

Experience

INSTALLATION TECH BCS FEBRUARY 2013 - CURRENT

Responsible for cutting shelving, loading work vehicle with appropriate supplies for daily duties, installing multiple

sizes and styles of shower doors, installing mirrors and mirror frames, installing wire and wood shelving, installing bath

accessories, service on all of the above for previous installs, and working with other contractors on job site to

coordinate installs.

ROUTE DELIVERY DRIVER CHAMPION CLEANERS NOVEMBER 2012 – FEBRUARY 2013

Load and deliver dry cleaning to customers via work vehicle, pick -up dry cleaning from customers on route, work in

store when not delivering, working cash register, assisting in daily store operations when in shop.

CONTRACTOR - INSTALLATION TECH CUI – SUBCONTRACTOR FOR CHARTER COMMUNICATIONS JULY 2012-

NOVEMBER 2012

Installation and Service Calls for cable TV, internet, and VoIP telephone, Troubleshoot any cable, internet, or VoIP

telephone issues, assist homeowner with usage and training of equipment and services, assist in training of new

installation techs, climbing poles and ladders to check signal and wiring.

ROOFING SPECIALIST MANAGER CORNERSTONE RENOVATIONS MARCH 2011 – JULY 2012

Met with insurance adjusters at prescheduled appointments to determine storm damage to roof and interior of homes,

visually inspected roofs and interiors for wind, hail, and water damage, took precise measurements, pictures, and drew

roof diagrams for material orders, delivery of roofing material as needed, pre-installation inspection of home to note

any damages before install, post-inspection of home to insure that roof was installed properly and homeowner is

pleased with work, daily communication with sales department to inform them o n the decisions of the adjustors,

picking up payment from homeowners for roof payment, small roof repairs, tarping roofs after storms or when an

active leak was present, picking up left over material from homeowners home to return to company, working wi th

contractors to insure that roof is installed properly.

CONTRACTOR - INSTALLATION TECH CUI – SUBCONTRACTOR FOR CHARTER COMMUNICATIONS 2010-2011

Installation and Service Calls for cable TV, internet, and VoIP telephone, Troubleshoot any cable, intern et, or VoIP

telephone issues, assist homeowner with usage and training of equipment and services, assist in training of new

installation techs, climbing poles and ladders to check signal and wiring.

ROOFING SPECIALIST AMERICAN SHINGLE 2009-2010

Met with insurance adjusters at prescheduled appointments to determine storm damage to roof and interior of homes,

visually inspected roofs and interiors for wind, hail, and water damage, took precise measurements, pictures, and drew

roof diagrams for material orders, delivery of roofing material as needed, pre-installation inspection of home to note any

damages before install, post-inspection of home to insure that roof was installed properly and homeowner is pleased with

work, daily communication with sales department to inform them on the decisions of the adjustors .

CONTRACTOR - INSTALLATION TECH CUI – SUBCONTRACTOR FOR CHARTER COMMUNICATIONS 2008-2009

Installation and Service Calls for cable TV, internet, and VoIP telephone, Troubleshoot any cable, in ternet, or VoIP

telephone issues, assist homeowner with usage and training of equipment and services, assist in training of new

installation techs, climbing poles and ladders to check signal and wiring.

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RETAIL SALES O’REILLY AUTO 2008

Handled in store retail sales of auto parts, managed cash register, assisted customers with locating products, organized

warehouse, reset store shelves and planograms

INSTALLATION TECH HCS & RCS (COMPANY CLOSED AND WAS BOUGHT OUT) 2006-2008

Responsible for cutting shelving, loading work vehicle with appropriate supplies for daily duties, installing multiple

sizes and styles of shower doors, installing mirrors and mirror frames, installing wire and wood shelving, installing bath

accessories, service on all of the above for previous installs, and working with other contractors on job site to

coordinate installs.

WAREHOUSE WORKER CLOPAY BUILDING PRODUCTS 2003-2006

Responsible for loading and unloading trucks, pulling orders, warehouse cleanliness, interacted with customers via

phone or in person regarding inquiries or questions.

SERVICE TECHNICIAN SEARS AUTO CENTER 2000-2003

Responsible for installation of tires, batteries, and oil changes, assist in unloading of tire trucks and stocking tir es, assist

in stocking store merchandise, interacted with customers providing effective customer service and assistance with

purchase, addressed customer needs and provided service information.

References

Taylor White – Previous Co-Worker/Manager – 205-***-****

Jeremy Cordtz – Previous Co-Worker – 205-***-****

Robert Yee – Previous Co-Worker – 205-***-****

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