Project Manager Quality Assurance

*** ********* ******, ******, ** ***** •617-***-****• *******.*.*@*****.***

Nesrine Sid-Otmane

Professional Summary

Creative, enthusiastic, results-oriented solutions-focused professional, motivated in pursuing a position in project

management looking for an opportunity to work in a company that offers challenging experiences.

Creative thinker recognized for innovative vision, high ethical standards, and the ability to communicate effectively across

management levels and disciplines to build highly effective cross-functional solutions.

Professional Accomplishments

Project management

Successfully implemented multiple simultaneous projects, completing all implementations on-time and on-budget.

Diagnosed and resolved complex client issues.

Customized and configured reports to client specifications

Responsible for investigating, selecting, and developing software product enhancements and releases

Created documentation of functional requirements for customized client solution.

Documented, reported and tracked defects found during testing, launch and product usage

Managed conceptual, strategic and tactical creation of robust, integrated multi-channel communications platform

Designed and implemented an interactive voice messaging system built for custom voice based notifications

Supported self-service training of customer base as well as leading fully managed campaigns.

Quality Assurance

Developed and maintained effective test cases and scenarios for multiple projects and was responsible for the functional, integration,

data validation, backend and system testing of projects and enhancements.

Tested new tools, processing and automation of data files for delivery into automated communications platforms, and tested and QA

of communications platforms.

Evaluated product requirements and functional specifications.

Documented, reported, tracked and troubleshoot defects found during testing, launch and product usage using Godzilla

Accounts receivable

Performed billing, client invoicing, reconciling accounts, preparing weekly and monthly aging reports, preparing bank deposits,

conducting account research and analysis, Interacting with clients to resolve issues, using FACS

Research in Physical Oceanography

Developed models that predict ocean currents and winds as part of the “The Gulf of Maine Ocean Observing” (GoMoos) Project .

Our GoMoos models combine data, understand systems and predict events

Researched a correlation between buoy data and satellite data in order to rely exclusively on satellite date and reduce the use of

buoys and their costly deployment.

Tracked the propagation of the bloom and predicted the impact the red tide on coastal marine life and on human health by using

ocean currents and winds data, along with samples collected from the field, during an outbreak of harmful algal blooms

Computer skills

Proficient with: Microsoft Word, Excel, Pivot tables, PowerPoint, Outlook, OneNote, Access, Matlab, Visio, WebEx,

Bugzilla, VoiceXML (VXML) message scripting/ASP.Net, MS Dynamics CRM,Salesforce, Basic MS SQL, FACS

Employment History

05/2011 - 12/2012 Project Manager CCS Companies, Newton MA

03/2009 - 05/2011 A/R Specialist. QA analyst CCS Companies, Newton MA

10/2007 - 03/2009 Administrator Robert Half International, Cambridge MA

07/2005 - 10/2007 Household manager Somerville, MA

01/2001 - 06/2005 Research Assistant University of Maine, Orono ME

09/2001 - 09/2002 Teaching assistant University of Maine, Orono ME

Education

Bachelor’s Degree In Marine sciences and coastal Management University of Algiers, Algiers, Algeria

Master’s Degree in Physical Oceanography University of Maine, Orono, Maine

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