Manager Customer Service
Resume:
Anly Fernandez
Miami, Florida 33185
Cell: 786-***-****
E-mail: *************@*****.***
Summary Of Qualifications: More than 18 years of experience in the logistic industry and business transactions with the Far East into the Americas. International cargo development, follow-up, customer service, and sales characterize me. Broad knowledge of transaction related directly or indirectly with US Customs and Border Protection. I possess great experience in the Far East container trade industry. My objective is to be part of a company in which I can grow professionally; and to have the opportunity to significantly contribute to the organization’s efficiency, growth and profitability.
EXPERIENCE
MFZ Management Corporation /AActive Freezone Cargo, Inc. / Logistics Manager
From: December 2007 – February 2012
Responsible of the accuracy, accountability, and precision in all process relating to all import / export goods in transit through the foreign trade Zone of Miami.
• Trained in Customs and Border Protection documentation procedures and requirements as they pertain to the Foreign Trade Zone and Bonded Warehouses transactions as well as the Electronic filling of different CBP forms
• Inventory control, reconciliation and review of US Customs documentation to ensure compliance with Codes of Federal Regulations title 19 as stated in part 146 (Foreign Trade Zones), part 18 (carriers) and part 149 (handling transportation of dangerous goods)
• Classification of different goods using the Harmonized Schedule Tariff of the United States (HSTUS) book.
• Electronic SED filling and the handling of hazardous cargo.
• Shipments under letter of credit.
• Inventory accountability and segregation upon Customs and Border Protection request.
• Creating and submitting different purchase orders from various vendors on behalf of established house customer follow up and later ship it out from the Far East to Central and South America.
• Create monthly inventory statements for the different customer we have in house to facilitate inventory conciliation.
• Prepare monthly statements of charges due for collection department.
• Interact closely with the sales team to help them monitor their sales plan against actual monthly results.
PDS Trading / Operations Manager
From July 1992 to November 2007
Responsible for all transaction related to the operations of the company. Ensure a synergy between the different departments for the final corporate reporting.
• Establish operational procedures to verify incoming and outgoing shipments.
• Ensure shipments are received into inventory or ship timely.
• Maintain procedures and ensure full compliance of the regulations governing the movement of goods.
• Provide regular reporting to senior management on logistics issues and interface with Corporate Customs & Logistics to address U.S. Customs issues.
• Participate with logistics sourcing teams in the development of customer’s shipping import/export requirements, and provide pricing quotations for the transportation of goods in response to proposals for future international business opportunities.
• Monitor and track the global movement of goods based on customer contractual requirements to verify order fulfillment.
• Complete and maintain all record keeping of domestic and international transportation documentation for export/import
• Develop controls to limit access to the shipping area and dock and ensure the integrity of all packages received into and shipped out of the warehouse.
• Maintain a safe working environment in the shipping/receiving area.
• Work with the Trade Compliance Manager to apply the rules and regulations of U.S. Customs & Border Protection (CBP), International Traffic in Arms (ITAR), the Export Administration Regulations (EAR), and the Foreign Trade Regulations (FTR), among others.
• Monitor the return of temporary import and export activity in support of DSP-61 & DSP-73 licenses, ATA Carnets, or license exemptions.
• Prepare export documentation (e.g. commercial invoices, packing lists, bills of lading) to meet export documentation requirements.
ADDITIONAL SKILLS
Speak, read, and write fluently in both Spanish and English.
Computer literate in Microsoft excellent knowledge of Excel, Word, Power Point.
TSA Certified. 10+2 Documentation
REFERENCES
Available upon request.
Contact this candidate