Customer Service Data Entry

S aKeedra Dantzler

**** ******* *** ** ● D allas, TX 75227 ● 214-***-**** ● m ***********@*****.***

Summary and Qualification

Highly motivated professional leader. Efficient in the company environment with strong customer service,

communication and leadership skills. Detail orient and self-motivated. Maintain the ability to be productive in a

h igh pace environment while providing excellent customer service.

Punctual

Telephone skills and etiquette

Problem solver

Positive attitude

Active listening

Team-player

Multitasking

Strong communication skills

Strong organization skills

M aintain clean work space

P rofessional conduct and appearance

Ability to use standard office equipment

10-Key Data Entry

Typing 50wpm F iling

Front Office

Experience

Dawson State Jail, Dallas, T X 2007 to Aug 2013

Picket Operator,June 2007 – September 2008

Central Control Operator, September 2008- January 2011

Floor Rover, January 2011 – Aug 2013

Making sure all inmates are in a safe and secure environment at all times. Operating doors and panels at the

same time while being able to take calls. Managing the day-to-day operations and problem-solving of a team of

correctional officers to meet with required service levels and expectations of the Inmates and Customers .

M anaging the floor and ensuring all Correction Officers are adhering to schedules and providing consistent,

superior service. Responsible for call monitoring and providing instructive, supportive, collaborative and

motivational coaching and feedback sessions to Correctional Officers. Making sure that all calls that come in be

d irected to the correct department and all questions are answered in a professional and timely manner.

E ducation

Skyline H igh School

E l Centro College, Dallas, TX

Computer Skills:

Internet Explorer, Microsoft Word, Access, Power Point, Excel, Publisher, Clarify, Outlook, Microsoft Windows XP,

O MS, CTC, Citrix, Avaya, IEX Total view, AS400 and People net

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