Engineer It

American Electric Power *** W. **th Austin, TX ***01 888-***-**** (2000 -

2010) IT Senior Administrator

. Applied training and knowledge to assist customers in the resolution

of computer related questions.

. Receives trouble tickets and helps a variety of ITS customers resolve

processing problems regarding Intel based personal computers.

. Installs, fully configures, and supports Windows operating system and

Microsoft Office applications.

. Logs customer contacts and either answered questions directly or

appropriately handle's requests for escalation to specialist for

resolution.

. Responsible for day to day administration of the systems in our

network, investigating and diagnosing problems, collecting IT usage

stats, ensuring backups are completed, making recommendations for

improving the company's IT systems and carrying out routine

configuration, moves adds and changes, troubleshooting, upgrades,

patches, and installation of IT solutions.

. Traveled as needed to external locations to assist customers with

computer hardware and software issues.

. Excelled at working unsupervised in numerous business locations.

Teamwork

. Coordinates schedules with team members to ensure coverage during

business hours.

. Works directly with other technical groups to analyze and resolve

technical issues in the areas of client computing, servers, WAN/LAN,

VoIP telephony, and business applications.

. Recommends modifications to system processes within area(s) of

functional expertise.

. Participates on project teams as necessary to design and implement new

or changed IT services.

. Designed and implemented the IT Safety Training classes and included

the efforts of my teammates.

. Day to day operations of setting up user accounts and resolving issues

on local servers and all in one copier machines.

Siemens 8004 Cameron Rd. Austin, TX 78723 407-***-**** 1998 - 2000

IT Senior Administrator

. Worked as contractor at Advanced Micro Devises. Responsible for day to

day administration of the systems in our network, investigating and

diagnosing problems, collecting IT usage stats, making recommendations

for improving the company's IT systems and carrying out routine

configuration, moves adds and changes, troubleshooting, upgrades,

patches, and installation of IT solutions.

. Responded to Remedy tickets to assist customers in the resolution of

hardware and software issues.

Austin Police Department 715 East 8th St. Austin, TX 78701 (512) 974-321

1995-1998 IT Senior Technician

. Responsible for day to day administration of the systems in our

network, investigating and diagnosing problems, collecting IT usage

stats, making recommendations for improving the company's IT systems

and carrying out routine configuration, moves adds and changes,

troubleshooting, upgrades, patches, and installation of IT solutions.

. Implementing and deploying roll out projects of new hardware to entire

business

. Created images to deploy on all new systems.

. On call 365/2. Worked at multiple locations without supervision.

. Upgrades, patches, and installation of IT solutions for local servers.

. Handled data back ups for APD.

Experience -- Retail

Wild Bunch Flowers 708 W. Dunlap Ave. Phoenix, AZ. 2010 - 2012

Processed and displayed flowers, worked with customers on a daily basis to

place orders and ensure orders were delivered as requested, 10 key, entered

all orders in customized software, handled all accounts payables and

receivables.

Education

High School.

Skills

Microsoft Certified System Engineer

1 year at Productivity Point Austin focusing on Microsoft and networking

products.

References:

( Beverly Blackwell 214-***-****

( Jack Ballard 903-***-****

( Michele Laugher 512-***-****

( Polly Brannen 512-***-****

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