MAHER AHMAD
Minnesota, USA Mobile: 612-***-****
Citizenship: American/Lebanese *****.*****.****@*****.***
CAREER OVERVIEW
System Administrator with experience in windows server, DHCP, DNS, and Exchange 2010. Worked on
many products such as Exinda, Websense, and Symantec Backup solution.
Successfully, implemented a Disaster Recovery plan, worked on Microsoft products such as Hyper-V and
System Center Suite (SCCM, SCOM, SCVMM, DPM), including some experience in SAN and NAS storage.
Work experience includes at least 5 years as Helpdesk Support solving over a thousand issues.
EXPERIENCE
BOWMAN AND BROOKE – Minneapolis, Minnesota Aug 2013 –
Oct 2013
Desktop Engineer
SCCM 2012 Configure/Troubleshoot
SCUP 2011 Configure/Troubleshoot
Imaging
Application Packaging
Desktop Troubleshooting
Server 2008 R2 Active Directory
Group Policy
SABIS® EDUCATIONAL SYSTEMS – Eden Prairie, Minnesota Dec 2012 –
Aug 2013
IT INFRASTRUCTURE & NETWORKING
Regional IT Support
Accomplishments of Role:
Exchange 2010
Microsoft System Center Suite 2012: Installed the entire suite and worked with SCOM, SCCM, SCVMM, DPM
Barracuda: Web filter solution configuration and access
Hyper-V: Configure and Manage
SAN, NAS, DAS
Windows Server: 2003 and 2008 Active Directory-DHCP-Group Policy
Firewall: worked with watch guard configuration and access.
SABIS® EDUCATIONAL SERVICES S.A.L– Adma, Lebanon Dec 2009 – Dec
2012
IT INFRASTRUCTURE & NETWORKING
System Administrator
Accomplishments of Role:
Exchange 2010: upgraded from 2007 and implement a high availability for it
Microsoft System Center Suite 2012: Installed the entire suite and worked with SCOM, SCCM, SCVMM
Symantec Backup Exec: Configure Jobs incremental and full backups for servers
Websense: Web filter solution configuration and access
References Available Upon Request
MAHER AHMAD
Minnesota, USA Mobile: 612-***-****
Citizenship: American/Lebanese *****.*****.****@*****.***
Cisco Switches: Layer 3 and Layer 2 configuration
Hyper-V, VMware: Configure and Manage
SAN, NAS, SAS: Basic configuration
Exinda: Web monitoring and filtering packets
Windows Server: 2003 and 2008 Active Directory-DHCP-Group Policy
Disaster Recovery solution: Planning and installation
Firewall: worked with watch guard configuration and access.
PAN ARAB RESEARCH CENTER – Beirut, Lebanon Mar 2008 –
Nov 2009
IT Administrator
Accomplishments of Role:
Windows server: worked with windows 2003 and 2008, DHCP, Active Directory, Group Policy
Firewall: configure access in and out of the company open close ports
Hardware and software maintenance: All Microsoft products and internal software
TGI analysis, EYES and Forms software for statistical analysis
DPM: Microsoft Backup Solution
FLASH NET – Beirut, Lebanon May 2006–
Nov 2007
IT Specialist
Sales, Hardware, and Software services required by all shops, LAN and WAN implementation.
EDUCATION
EMPIRE STATE COLLEGE OF NEW YORK
2008
Bachelor of Sciences in Information Technology
TECHNICAL SKILLS AND COMPETENCIES
COMPUTER OPERATIONS & WINDOWS 7 BACKUP SOLUTIONS
SOFTWARE PACKAGES HARDWARE & SOFTWARE HYPER-V
MICROSOFT SYSTEM CENTER SUITE
VMWARE
TROUBLESHOOTING
MICROSOFT EXCHANGE 2010 TECHNICAL HELPDESK EXPERIENCE
QUALITY COMMUNICATION
WINDOWS 2003-2008 ENTERPRISE-WIDE SOLUTIONS
TEAM BUILDING/LEADERSHIP
References Available Upon Request
MAHER AHMAD
Minnesota, USA Mobile: 612-***-****
Citizenship: American/Lebanese *****.*****.****@*****.***
CISCO CERTIFIED NETWORK FOSTERING TEAMWORK LOCAL REMOTER SYSTEMS SUPPORT
ASSOCIATES (CCNA) WEB TECHNOLOGIES, PROTOCOLS PROFICIENCY IN TCP/IP PROTOCOL
EXCELLENT PROBLEM-SOLVING AND TOOLS
NETWORK
NETWORK/SERVER MAINTENANCE IMPROVEMENTS/REPAIRS/UPGRADE
ABILITIES
HANDS-ON AND PROACTIVE
LANGUAGES
Fluent in English and Arabic
Fair spoken and written ability in French
CERTIFICATIONS AND TRAININGS
Windows 7 Training
Windows XP Training
Windows Vista Training
Ethical Hacking EC Council
CCNA
Windows server 2008
Windows server 2003
References Available Upon Request