Technical Support Software

UMAMAHESWARI.S

Mobile: 834-***-****.

E-Mail: ********.*@*****.***

CAREER OBJECTIVE:

Work hard to achieve higher goals. My short aim is to take up a high challenging job which

would not only give a chance to help the Organization cause but would also give my career

ahead-start.

EXPERIENCE:

RELIANCE COMMUNICATIONS INFRASTRUCTURE LTD, Chennai.

Position: Technical and customer Support Executive

Roles and responsibilities:

• Provide technical support to all desktops and laptops in network environment and perform

troubleshoot on all network and equipment issues.

• Administer all customer issues, manage all requests and prepare documents for all technical

solutions and monitor all antivirus infrastructures and monitor all virus security threats.

• Prepare draft and update all technical documents and provide support to all IT applications and

services and ensure optimal level of communications with customers and provide required

updates and administer efficient working of all Windows network.

• Manage all local network and server issues for network engineers and assist to identify all issues

in operational processes and recommend strategies for improvements and maintain all computer

hardware and software and ensure compliance to all site requirements.

• Coordinate with customers for all hardware and software ordering processes as per customer

requests and provide appropriate training to all internal customers.

• Perform troubleshoot on all PC systems and perform required maintenance on all computer

hardware and software and prepare all software packages for all operating systems and evaluate

all operations and recommend improvements as per requirement.

• Manage all hardware and perform required repair and modification as per requirement and install

all phone lines to provide technical support.

• Analyze all issues and escalate issues if required to senior management for resolution and assist to

set up all equipment’s.

• Manage all problem tickets for all enterprises and provide subject matter expertise on all IT

technical issues and recommend incorporation of new technologies.

EDUCATIONAL QUALIFICATION:

Course Institution Board/University Marks %

B.TECH (IT) Periyar Maniammai University, Thanjavur. Periyar Maniammai

83.3

University

HigherSecondary PK Govt Girls Higher Secondary School, Chennai.

State Board 71.41

National Higher Secondary School, Nagapattinam.

S.S.L.C State Board 73.4

ACADEMIC ACHIEVEMENTS:

• Presented a paper entitled SECURED PASSWORD AUTHRNTICATION BY IMAGES

in National Level Conference on “INFORMATION SCIENCE&ENGINEERING”

(NCISE- 2011).

• Presented a paper entitled “ENERGY CONSERVATION” in a National Level Technical

Symposium.

• Participated in poster presentation event in “ OPENHOUSE-

2011”(TECHNICALEXHIBITION) & International Conference on Emerging Green

Technologies.

• Acted as one of the coordinator in the National Level Technical Symposium “SPARK IT” in

the year 2011.

• Published Paper in CIIT International Journal.

SOFTWARE SKILLS

• Languages : C, C++, Java,HTML.

• Database : SQL, MS Access.

• Operating System : Windows XP, Windows 7.

• Packages : MS Office.

EXTRA AND CO - CURRICULAR ACTIVITIES

• Active participation in NSS.

• Attended workshop on ns2.

PERSONAL PROFILE

Name : Umamaheswari.M

Father's Name : Muthumani .P

Mother’s Name : Latha. M

Gender : Female

Marital Status : Married

Date of Birth : 05-06-1991

Mother Tongue : Tamil

Nationality : Indian

Languages Know : Tamil, English

Address for communication : UMAMAHESWARI.S

#68, Thiruvalluvar st,

Jagathambigai nagar,

Padi, Chennai-600 050.

Declaration

I, umamaheswari do hereby declare that all the above furnished information and particulars are true to

the best of my knowledge and belief.

Place: Chennai.

Date: (UMA MAHESHWARI)

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