Customer Service
Resume:
Renee Washington
Las Vegas, NV. 89128
Objective:
Seeking a challenging position within a secure environment.
I believe my background and experience can be an asset to your company
given the opportunity.
Skills:
Knowledge of computer software, word, excel, financial analysis,
negotiations, legal arbitrations, mortgages, modifications, payment processing,
medical terminology, fax, communications, investigations for claims.
Education:
Attended Charleston Community College, The University of Phoenix to pursue
a BSA in Criminal Justice & Business. Graduated from John Francis
Polytechnic
High School.
Experience:
Capital One: (02/11/2008-Current).
Position/Title: Judge Decision Coordinator.
Duties: consist of retrieving a volume of incoming calls from potential
customers, merchants, information regarding existing accounts, to ensure
customers were advised on their account status, concerning available
balance, open to buy, credit plan details, statements, initiated underwriting
techniques, which required reviewing credit reports, calculations, through
system & excel to confirm a determination for an approval or denial.
Processed authorizations, payments and address changes. In addition review
of updated policy & procedures in conjunction with corporate guidelines. Also
assist with customer complaints, solved problems by providing suitable
resolutions.
Experience:
Apple One (2007-2008)
Temporary to hire position for Credit Department with HSBC.
Position: Credit Representative
Duties: handling of incoming calls, to assist customer with payment
transactions for accounts within the retail & sports vehicle industry for
dealerships, processed applications, reviewed credit reports, processed
credit line increases, authorizations, adjusted late charges, established
arrangements for payments, placed memos on accounts and handled
complaints from unhappy customers, regarding any denials for credit limit
increases and decreased credit limits.
Manpower (09/03/05-01/05/06)
Temporary assignment for Citibank, Las Vegas NV.
Duties: processed incoming payments on the computer system with
mail sorting within the Data Entry Department.
AAA (09/14/98-05/24/05)
California State Automobile Association, Las Vegas NV.
Positions: Claims Associate, Team Coach, Claims Coordinator 1, Relief
Adjuster & Claims Representative III.
Duties: initiating investigations with auto claims to determine liability,
reviewed scene photographs and estimates. Maintained a scheduled diary
to stay in compliance with DOI regulations, commenced the subrogation
process when warranted, assisted co-workers when needed. In addition
took supervisor escalated complaint calls, paid medical and repair bills.
References upon request
Contact this candidate