Customer Service Security

Marlon Summers

*** ******** ***. *** **

New York, NY 10025

Phone: (646) 977 – 4608 Email: ******.*********@*****.***

Professional Summary: Professional Security Officer with over two years of experience in providing security services

within construction, retail, residential, and corporate building sites. Additional experience includes over one year using

closed circuit television cameras and computer based identification devices. Qualifications include:

• 8-hour Security Certificate and 16- hour On-The-Job Certification

• Organized and experienced in keeping detailed log and activity sheets

• Familiar with all safety procedures and protocols to protect residents and guests

• Excellent customer service skills; able to communicate well with diverse populations

• Computer Skills: Language: Java Operating systems: Windows, Mac, Microsoft Excel and word

Hardware: IBM-PC and Macintosh

Work Experience:

Griffin Security, New York, NY

Security Officer--04//2013-07//2013

• Maintained security by observing arriving/departing staff, visitors and guests

• Responded to alarms and called police/fire departments in cases of fire or presence of unauthorized persons.

• Protected all property, equipment and furnishings from destruction or theft

• Maintained all safety and security policies and procedures and prepared detailed incident reports, when necessary

• Validated the identification of incoming and outgoing guests and personnel, as required

Summit Security, New York, NY

Security Officer-05/2009-01/2010

• Guarded industrial and commercial properties against fire, theft, vandalism and illegal entries

• Monitored and authorized the entrance and departure of visitors and guests and maintained detailed log and sign-

in sheets

• Periodically patrolled buildings and grounds of industrial plants, commercial establishments and work sites

• Warned violators of infractions, such as loitering, smoking or carrying forbidden items

United States Postal Service, New York, NY

Mail Handler- 07/12/2007-04/24/2008

• Delivered mail to residences and business establishments along specified routes

• Sorted, shelved and organized incoming and outgoing mail and packages

• Return to the post office with mail collected from homes, businesses, and public mailboxes.

• Recorded address changes and redirected mail for those addresses.

• Hold mail for customers who are away from delivery locations.

T..S.I. Special Services Inc., Bronx, NY

Security Officer- 06/2004-08/2006

• Provided security in residential setting; served as information for tenants and maintained peace in and around

building complex

• Inspected equipment and machinery to ascertain if tampering had occurred

• Watched for and reported irregularities such as fire hazards, leaking pipes and entrances/exits left unlocked

West Side YMCA, New York, NY

Doorman/Security- 07/2000- 09/2003

• Assisted guests in and around building site; answered questions and directed guests around facility

• Maintained overall safety of the building by following all security practices and protocols

Education:

Berkeley College, New York, NY

• Major: Business Administration

Activities:

• Volunteer- American Cancer Society-06/2001-07/2004

• Member- National Honors Society

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