Customer Service Project

Richard Chentorycki, Lean Six Sigma Yellow Belt

**** ********** *** *********, **. 60517 630-***-****

**********@***.***

SR. SAP SYSTEMS ANALYST / APPLICATIONS DEVELOPER

IT professional with ability to quickly detect and resolve IT related

issues through management and development of applications and systems.

Conveys solid understanding of application-supported processes to determine

the impact identified changes may have on the business. Performs strongly

on cross-functional teams or independently to meet and exceed customer

needs, especially while following the Kano model.

PROFESSIONAL EXPERIENCE

Molex Inc. . Lisle, IL

Sr. SAP Systems Analyst / Applications Developer . 1998 - 2013

. Responsible for development, ongoing maintenance, troubleshooting,

enhancement of business processes and global SAP business and web

based applications. Position included ongoing project-based

development work, as well as day-to-day production support of existing

business applications.

. Analyzed business requirements, reviewed existing systems, defined

solutions, and translated that into functional and technical

specifications. Created detailed programming designs. Performed the

development work into efficient and accurate ABAP program code.

. Managed implementation projects with business users. Lead initial

discussion, requirements definition, design processes, as well as

actual development of the solution.

. Received Team recognition award for contribution to the success of the

Global Customer Service System.

. Communicated with internal and external customers possessing various

levels of technical knowledge.

. Determined the underlying issue when presented with sometimes

confusing and/or contradictory information; demonstrate good listening

skills.

. Served as subject matter expert for IT Staff in EDI and general SAP

technical areas. Applications in the SAP ECC version 6.0 environments

include modules FI, CO, SD, MM, QM, Agency Data, CRM, Supplier

Relations Management, Consignment, Pricing, EDI, Design Registration

and Human Resources.

. Designed and developed custom ABAP-based programs including: IDOCs,

ALE, RFC, BAPI, ALV, ABAP Workbench, Data Dictionary, Reports

(Classical and Interactive Reports), BDC (Batch-Input and Call

Transaction Methods), SAP Scripts, Payroll, Personnel, Accounts

Receivable, Accounts Payable, General Ledger, Fixed Assets,

Consignment, Design Registration, Sales and Distribution, Sample

Orders, Quality Notifications, Global Quotations, Material Pricing,

Competitor Cross Reference, HR Stock Purchase Plan, EDI ABAP functions

and user exits, Supplier Work Place web, SD pricing.

. Designed and developed software to automate business processes, saving

$2MM in labor costs.

. Performed comprehensive functionality tests of new and updated

applications to verify desired results are achieved.

. Developed technical specifications from which applications were

developed based on user business requirements.

. Worked with programmers to communicate and ensure understanding of

programming requirements. Review work activities for completeness and

technical accuracy.

. Organized and tracked the progress of systems development by applying

project management techniques.

. Created project plans and managed project completions within budget

and target due dates. Identified issues delaying on-time delivery and

assisted in resolving them. Communicated to management directions,

status and problems with work assignments.

. Demonstrated proficiency with debugging, structured coding techniques,

project planning, systems analysis and design.

. Provided network administration support of web servers and web

enabling of business system applications.

. Responsible for the full systems lifecycle from requirements gathering

through implementation of technical solutions. Worked closely with

business users, demonstrated professional knowledge to ensure that the

development work products and deliverables are of the highest caliber

to ensure user satisfaction.

Philips Lighting Electronics North America . Rosemont, IL

Sr. IT Programmer/Analyst, Sr. IT Technical Analyst . 1996 - 1998

Origin Technology In Business, Inc. . Rosemont, IL

Sr. IT Consultant for Philips Lighting Electronics North America . 1994 -

1996

. Provided program design, maintenance, testing, implementation and

production support of the financial, personnel and payroll software

applications.

. Demonstrated excellent debugging skills, structured coding techniques,

systems analysis and design.

. Developed VB applications to extract sales and inventory data from

mainframe VSAM files using EDA/SQL and ODBC API for a Sales Force

automation system. Responsibilities included mainframe and PC

programming support. Supported extracting mainframe and AS/400 data

into a data warehouse system. Developed programs and processes to help

convert a mainframe A/P system to an AS/400 BPCS system.

. Provided technical support to internal customers with applications in

the IBM mainframe environment (e.g. Payroll, Personnel, Accounts

Receivable, Accounts Payable, Inventory Control, Order Processing,

Finished Goods, Budgeting, General Ledger, Fixed Assets, Sales,

American Software Inc, INSCI Software, PeopleSoft HRMS system, BPCS

G/L and A/P systems).

Moraine Valley Community College . Palos Hills, IL

IT Systems Analyst . 1984 - 1994

. Provided design, maintenance, testing and implementation of new and

existing online and batch computer software programs in an IBM

mainframe environment.

. Provided file conversions, system analysis, screen design, software

customization and set up a custom database dictionary. Demonstrated

project leadership, team work and user contact.

. Responsible for the technical and production support of

Personnel/Payroll, Financial Records and Student Registration systems.

. Designed, wrote, implemented COBOL CICS programs such as automating

the manual process of creating employee contracts using CICS for on-

line printing. Wrote on-line maintenance programs.

. Supported telecommunication processing using ProComm Plus. Used IRMA

LINK FT/CMS and Novell Netware to upload and download files from a

mainframe and PC. Implemented an ISAM to VSAM conversion on a custom

written payroll system which saved thousands of dollars a year in

maintenance costs.

. Designed, coded and implemented projects such as reporting W-2 tax

data, vendor and voucher file creation, online purchase order printing

and student registration enhancements.

Clipper Express Co. . Chicago, IL

IT Programmer/Analyst . 1980 - 1984

. Designed, maintained, tested and implemented new and existing online

and batch computer software programs in an IBM mainframe environment.

Modified Accounts Receivable system to expedite the collection of

customer payments through a bank plan.

. Managed an oil and gas tax write-off system. Worked on a team project

to convert a claims batch system to an online production VSAM system.

Redesigned and upgraded an Accounts Payable online system per user

specifications which included new screen designs and programs.

Maintained Panvalet and ICCF libraries.

. Designed and implemented a new Revenue Billing system. Developed

enhancements to Salesman Analysis System.

. Provided technical and production support to internal customers with

applications in the IBM mainframe environment (e.g. Accounts

Receivable, Accounts Payable, Movement Control, Cartage, Trailer

Tracking, Claims, General Ledger, Battery Payments, Oil and Gas Tax

Write-off System, Salesman Analysis and Revenue Billing).

TECHNICAL QUALIFICATIONS

Professional Licenses & Certifications: SAP ABAP Object Oriented

Programming & Workbench, SAP AC010 Financial Accounting and

Reporting Certification, Lean Six Sigma Yellow Belt, Watermark Learning:

Associate Certificate in Business Analysis, Fred Pryor Seminars: Business

Writing for Results Certification, Dynamics Developments: Effective

Communication and Managing Your Performance Certification, Molex: Product

Certification, Molex: Customer Service Product Certification, Molex:

Delivering a Professional Presentation Certification, Molex: Doing Business

Globally Certification

Programming Languages: ABAP/4, COBOL, CICS, VSAM, PANVALET. VISUAL BASIC,

DYNAM, CC-MAIL, DATACALL, PCMAINFRAME, SHERIDAN GRIDS, EDA/SQL, MONARCH,

AS/400, NETSOFT, OS/400, SDF, RPG/400, ASSEMBLER, RPGII, ICCF, ISPF, FOCUS,

CL, CEDF, OS/MVS, IRMA LINK FT/CMS, NOVELL NETWARE, JAVASCRIPT, XML, HTML,

CSS

Middleware: ODBC, Internet Application Server (ITS), Web Application Server

(WAS)

Operating Systems: Windows 2000/XP/7, Windows Server 2000/2003, VM/CMS, SAP

Basis

Communications Protocols: TCP/IP, FTP, HTTP, SSL

Software Applications: Novell Netware, MS Office Suite, MS Project, Visio,

PC Anywhere, Remote Desktop, SQL Server, Cisco WebEx, Skype, Citrix

GoToWebinar, ProComm Plus, SAP ECC 6.0

EDUCATION

Moraine Valley Community College . Palos Hills, IL . July 1994

A.S., Computer Science

Certificate, AS/400 RPG Programming

Additional Training: AS/400 Operations and Facilities, RPG/400, Local Area

Networks and CL Programming

College of Automation . Chicago, IL . June 1980

Certificate, Computer Programming

University of Illinois . Chicago, IL . Sept 1978

Pre-Pharmacy

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