Customer Service Manager
Resume:
Selected Achievements
. Sixteen years customer service experience (1996 - 2010).
. Worked 12-14 hour days for 2 weeks to prepare facility for VIP
clients, saving
the corporation $30,000 over hiring an outside firm (2010).
Special Skills
. Communication - to work effectively with customers.
. Leadership - to guide others.
. Willingness - to be flexible and take on new assignments.
. Dedication - strong work ethic devoted to the company and its mission.
. Self-motivated - focused and goal-orientation.
Employment History
Installation/Service Technician- Time Warner Cable, Columbus, OH (2012-
2013)
- Install and service new and existing customers, focusing on customer
service and troubleshooting problems.
Returns Associate - DSI Systems Inc., Grove City, OH (2012)
- Worked on picking, packing, shipping, with main focus on returns.
Auction Manager - Re-Tag it, Columbus, OH (2010-2011)
- Started in inventory, promoted after 3 months to Auction Manager. Managed
weekly on-line auctions.
Contractor - Oak Tree Consulting, Monroe, MI (2010)
Worked and trained onsite in Richmond, VA to operate 90mm extruder and
train new operators.
Assistant to company owner.
.
Shipping Clerk - Alloy Polymers, Gahanna, OH (2009 - 2010)
- Promoted quickly through the ranks from cleaning services and temporary
employee manager, to shipping clerk.
Sales Representative - Dial America Marketing, Columbus, OH (2007 - 2009)
- Used effective customer service skills to retain existing and acquire new
customers.
Material Handler - W.C. National, Columbus, OH (2005 - 2007)
- Managed raw and finished materials for letter shop distributor. Before
promotion was a machine operator.
Temporary Order Selector - Act1 Staffing, Columbus, OH (2004 - 2005)
- Provided pick/pack services, order selection, shipping, and quality
control.
Temporary Order Selector - McGraw-Hill Corporation, Columbus, OH (2004 -
2004)
- Provided pick/pack services, order selection, shipping, and quality
control
Real Estate Assistant - Thelma Montgomery Realty, Logan/OH (1996 - 2003)
- Worked with real estate clients directly via telephone and in person
during walk-ins and open houses. Managed Rental Company as well. Took
applications, showed properties, and handled rent, evicted, cleaned
properties.
Education
Columbus State Community College - Ongoing Coursework; Columbus/OH (2009-
2011)
Teays Valley High School (1996)
Additional Information
Computer skills: Custom client interface systems; MS Word; MS Outlook; MS
Excel .Microsoft PowerPoint, Great Plains- Microsoft Dynamics, Sales force-
Managing cases, contacts, accounts, and libraries. Icoms. I & R.
Farrah Shalosky
274 E. Morrill Ave.
Columbus, OH 43207
*********@*****.***
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