Customer Service Representative

Location:

Posted:

October 15, 2013

Brooke M. Deschenes

(856) – 418 – 3896

***************@*****.***

OBJECTIVE To obtain an entry level position in the mental health field to acquire and

further develop existing skills.

EDUCATION Bachelor of Science in Psychology

Shippensburg University, Shippensburg, PA

QPA: 3.6

Magna Cum Laude

EXPERIENCE

April 2013 – Present Certified Confidential Sexual Violence Advocate

Duties include: crisis counseling and support, hospital accompaniments,

advocacy and professional communication.

January 2013 – May 2013 Domestic Violence Advocate at Domestic Violence Services

Duties include: counseling, completing and filing documents, referrals,

advocacy, professional communication, and answering calls.

May 2011 - Present Server at Peter’s Diner

Duties include: customer service, preparing meals, efficient team work,

time management, professional communication skills.

August 2011 – January 2012 Volunteer at Steps Towards Advocacy and Recovery

Duties include: help those with mental illness reintegrate into the

community through activities and communication

January 2008 – May 2011 Customer Service Representative at Walgreens

Duties include: answering calls, filing paperwork, computer skills,

stocking merchandise, customer service.

LEADERSHIP Phi Sigma Pi National Honors Fraternity - President, Secretary

CERTIFICATIONS Certified Confidential Sexual Violence Advocate

Certified Domestic Violence Advocate

REFERENCES Available upon request