Administrative Assistant Manager
Resume:
Anthony Street
Corio Vic ****
Tel: (03) 5274 2614
Mob: 040*-***-***
*******.******@****.**.***.**
Career Objective
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Develop my knowledge and skills, by gaining further experience in IT and
its management.
Education
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2011 Bachelor of Business (Information Systems). (Final Year)
Victoria University.
2009 Advanced Diploma in Network Security. Victoria
University.
2008 Advanced Diploma of Computer Systems Engineering. Victoria
University.
2008 Diploma of Information Technology (General). Victoria
University.
1993 Accounts Clerk/Bookkeeping Course. Victoria
University.
1982 High School Senior. Kedron High
School.
Skills and Competencies
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. Good interpersonal, written and verbal communication skills.
. Extensive knowledge of computing systems and operating systems.
. Experienced Help Desk operator
o HGC
. Point of sale.
. Internet caf kiosks.
. Linux server faults and updating.
. Liaising with third party clients.
Employment History
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Nov 2010 - Current HGC Administrative Services Pty Ltd, IT
Support Officer.
. Test and assemble hardware for company use, including internet
proxies, Point of Sale and internet caf kiosk systems.
. Create Standard Operating Environments using Windows 7 and XP,
including relevant software for internet/movie booth or Point
of sale (POS) use, using Windows steady state where needed to
prevent changes.
. Create images using Norton's ghost, of proxy servers and
internet/movie booth computers for distribution to shops.
. Collect, convert and organize media for content management
system on HGC's proxy servers, Cinema's and displays.
. Update Windows 7, XP and related software.
o Service packs.
o Java.
o Flash.
o Shockwave.
. Repair, service and replace internet kiosk computers and proxy
servers in shops.
. Diagnose faults(prioritize, escalate and document outcomes)
o Help desk via phone.
o Faults logged with Sysaid help desk software.
o Respond to faults identified on monitoring software
(Nagios).
. Liaise with clients
o Service providers (Macquarie Hub, Today software).
o Store staff.
. Develop documentation.
2011 - June 2012 Hobsons Bay Men's Shed, Volunteer, Instructor,
. Organize Windows XP classes for two instructors.
. Create customized teaching tutorials.
. Teach up to six students.
. Assist all students depending on individual knowledge.
1997 - Current Carer, Home duties.
. In home carer of 2 children.
1995 - 2005 Street's Mowing, Building Maintenance,
. Mowing and gardening.
. Cleaning and rubbish removal.
. Repairs and maintenance of rental properties and houses for
sale.
1993 - 1994 Administrative Assistant, Victoria University St Albans.
. Typing
. General office and clerical duties.
Dec 1987 - Mar 1991 Australia Post, Computer Operator, Network Control
Centre,
. Help Desk (E-Post).
. Computer operations ( A-Series).
. Tape Librarian.
1983 - Dec 1987 Australia Post, Postal Clerk,
. Telegraph operator.(TRESS).
. Long Range Radio Operation.(testing remote radio contact with
remote stations)
. Weather reading and recording.
. Counter duties.(sales)
. Financial duties.(process telephone coin collections and
document daily takings of office.)
Professional Affiliates
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Hobson Bay Men's shed
Volunteer History
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2010 - 2012 Volunteer work, Hobson Bay Men's Shed.
. Refurbishing computer systems for clients.
. Diagnose and rectify faults for clients.
. Woodwork (Restoring local historical boat).
. Organize and teach Windows XP classes to seniors and disabled
clients.
2000 - 2005 Volunteer work, Laverton Lighthouse Op-Shop.
. Deliveries and pickups (Van).
. Computer recycling
o Obtain Donations
o Clean, repair, resell.
. Furniture repairs.
Referees
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Ken Adams
E-Commerce Manager
HGC Administrative Services Pty Ltd.
Daniel Kuiper
Co-ordinator
Hobsons Bay Men's Shed
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