Project Manager Quality Assurance

GLEN GOULTER, MBA Experienced and eager Project Manager,

206-***-**** visionary and collaborator seeking the next

******@*****.***

great challenge.

Seattle, WA 98103

Engage my abilities in project management and current business

Objective

technology trends, along with my entrepreneurial to produce the absolute

best customer experience.

Over 11 years work experience, including 7 years of technical project

management, people and process development, and on time milestone

Competencies

completion.

In addition to soft skills I also bring my exceptional technical knowledge of

Microsoft office including Excel, SQL, Report Builder and Access in

addition to project management tools such as JIRA and SVN.

2008-2012 Seattle University Seattle, WA

Education

• Masters in Business Administration (MBA)

• Strong competencies in entrepreneurship, design thinking and

competitive strategy, including Blue Ocean.

1996-2000 Seattle University Seattle, WA

• B.S., Computer Science.

• Business Emphasis.

2008-2012 Labelmaster Software Seattle, WA

Experience Electronic Publications Manager

• Lead and developed teama to create and launch one of a kind

and first time solutions.

• Communicated concisely and purposefully in review of

wireframes and technical creation and review of RFPs and

SOWs.

• Prioritized, managed and lead team and vendors to create

solutions. Prioritize requirements and scope in collaboration with

other departments based on budget and needs. Emphasized

ease of use.

• Primary point of contact and interface between vendors and

engineering for requirements definition and release planning.

• Wrote technical specifications and functional requirements with

input from both technical and non-technical stakeholders.

• Effectively worked across all disciplines including customer

service, sales, product development, quality assurance, project

management and senior management to create powerful results.

• Roadmap Planning: Developed comprehensive product plans

based on customer specification for mobile apps and other web

based electronic publications

• Served as go to person to build out organization capabilities in

various new product ventures

2013-Present Labelmaster Software Seattle, WA

Sales Operations Manager

• Create and lead customer contact campaigns to ensure new and

current customers are up, running and satisfied.

• Created campaign to convert legacy software users to our new

web based, superior system.

• Work cross-functionally with product development, sales and

upper management to create great customer experiences..

• Create and track sales metrics from various reports to make

better business decisions.

• Oversee the creation of goals and strategy in our migration to a

new salesforce implementation.

• Create and oversee project schedules for new software

implementation while collaborating with other team members

regarding risk.

• Maintain project documentation.

• Look for opportunities to further increase customer engagement

through additional sales opportunities including related products

and training.

2005-2008 Labelmaster Software Seattle, WA

Software Test Manager

• Delivered key information on schedule and bugs to team

members leading to common ground on priorities

• Allocated and requested appropriate resources necessary for

both hands on testing and the management thereof.

• Responsible for bug-free, on time software releases of all

Labelmaster’s software products

• Managed testing and quality assurance team

• Created testing strategies

2002-2005 Labelmaster Software Seattle, WA

Software Production Assistant

• Supported needs of various internal resources by providing lead

time, training and cost benefit analysis.

• Communicated one on one with all departments concerning

programs, testing, and training.

• Created SQL and Access queries to validate, modify and create

contents of databases

• Gathered requirements for testing, training and technical support

and implement a plan to satisfy those requirements.

2000-2001 Active Voice (NEC) Seattle, WA

Software Test Intern

• Create test plans and track bugs for telecommunications

software including unifies messaging.

• Perform testing on voicemail systems of various

telecommunications carriers PBX systems.

• Worked one on one with technical writers to ensure accuracy of

product documentation in ways that customers could understand

• Provided regular project status updates through estimating and

sizing of testing tasks to anticipate testing milestones

• Documented, reviewed, developed and wrote stress, regression,

acceptance and integration tests

6/2000 – 9/2000 Illuminet (Via Kelly IT Contract) Lacey, WA

Software Tester

• Execute plans for telecommunications software

• Recommended corrective action when test results did not match

expectations.

• Tracked and executed automated and manual performance,

regression, and stress tests

• Updated and corrected UNIX scripts for more efficienc

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