Customer Service Quality Control

Denise R. Smith

*** *. ********** ? Memphis, TN 38104? Cell:

901-***-****? Email: ab95po@r.postjobfree.com

OJECTIVE

To obtain a position within a company that will utilize my 10+ years of

work experience, education, as well as my skills.

education

University of Memphis-Memphis, TN

1997

BBA- Business/Human Resource Management

Southwest TN Community College-Memphis, TN

1985

Associates of Applied Science/Business Accounting

Professional Experience

State of Tennessee-Memphis, TN

Employment Security Interviewer

11/08 to 05/13

. Interviews unemployment insurance claimants and obtains necessary work

history information to determine eligibility of the claimant to

receive benefits and the amount and length of time these benefits are

to be received.

. Explains and interprets employment service or unemployment insurance

program guidelines to applicants to ensure adherence to various rules

and regulations.

. Maintains extensive employment service or unemployment insurance

records

SITEL Corporation-Memphis, TN

Customer Service Rep

7/07 to 3/08

. Worked in a call center environment where I communicated with

customers regarding issues.

. Assessed customer's needs in order to appropriately provide

satisfactory resolution.

. Maintained information in various computer systems and handled

other duties as assigned.

All Fund Mortgage-Memphis, TN

Loan Clerk

2/04 to 7/07

. Prepared mortgage applications for customers wanting to

purchase a home. Requested employment and rental

verifications on all borrowers.

. Performed quality control check on all closed files.

. Assisted with miscellaneous office duties (i.e. filing,

faxing and copying)

.

TN Labor and Workforce Development-Memphis, TN

Employment Career Specialist

8/98 to 4/03

. Assisted disadvantaged applicants in seeking permanent employment

. Instructed classes in resume writing and job researching interview

. Performed past employment tracking on clients

Special Training:

. Sexual Harassment Prevention

. Customer Driven for Customer Satisfaction

. Job Search and Job Club Development

. Civil Rights Orientation

References: Furnished Upon Request

Contact this candidate