Customer Service Project Manager

ANNE KLEIN C. BONDOC

Address: ** ************ ****** ********* *******, AB, T2Z 4G7

Mobile Phone: +1-403-***-****

Email: *******@*****.***

EDUCATION

MAPUA INSTITUTE OF TECHNOLOGY

Bachelor of Science in Civil Engineering

Graduated February 2010

TRAININGS AND SEMINARS ATTENDED

Basic Occupational Safety and Health Training - January to March 2008

WORK EXPERIENCE

Sept. 2013 to - Enerflex

Nov. 2013

Duties and Responsibilities

. Document Control Coordinator, Quality assurance, control and

audit of documents and isometric drawings.

. Performed standard document control functions for revision

controlled documentation, including engineering, vendor and

procedural type documentation.

. Maintain control procedures, engineering and technical

document drawings, to received and issued. Perform quality

check of technical documentation with regard to numbering

readability and file formats, verification /revision

identification etc.

. Assist and Perform quality check of technical documentation

of isometric drawings.

. Create profile creation spreadsheet of isometric drawings

. organize, and assemble (by unit) isometric drawings into an

11x17 binders+

. Scan binders and bookmarked documents and convert to pdf

files.

. Scan, print documents and drawings of multiple sizes.

. Maintain project profile room and managing, cataloging,

storing and retrieving all information from specified

document control system.

Oct. 2011 to - EC&M Electrical Calgary

Jan. 2013

Duties and Responsibilities:

. Document Control Coordinator, Quality assurance, control and

audit of documents and isometric drawings in an EPCM

arrangement.

. Performed standard document control functions for revision

controlled documentation, including engineering, vendor and

procedural type documentation.

. Maintain control procedures, engineering and technical

document drawings, to received and issued. Perform quality

check of technical documentation with regard to numbering

readability and file formats, verification /revision

identification etc.

. Receive and check all isometric drawings and QA data.

. Perform quality check of technical documentation of isometric

drawings.

. Create profile creation spreadsheet of isometric drawings

. Ensure all files are uploaded accordingly; no duplication of

records or multiple uploads.

. Maintain record of all projects completed.

. Print, organize, and assemble (by unit) isometric drawings

into an 11x17 binders

. Scan binders and bookmarked documents and convert to pdf

files.

. Scan, print documents and drawings of multiple sizes.

. Maintain project profile room and managing, cataloging,

storing and retrieving all information from specified

document control system.

. AutoCAD Drafter,

. Prepare purchase order and answer inquiries regarding

documentation, drawings GA and Skids. Projects that I handled

Including, Vista Projects, MEG Engergy, Worley Parson, CNRL

Battery Project, CNRL North and South Battery Project, Etc.

Jun 2010 to

Sept. 2011 - CONVERGYS - AT & T MOBILITY

CUSTOMER SERVICE REPRESENTATIVE

Duties and Responsibilities:

. Assisted customers with their billing and technical problems

(trouble shooting),

. Helped customers in making cost effective and correct use of

a product,

. Provided excellent customer service and product in the way

that it has promised,

April 2007 - DATEM

STUDENT TRAINEE (On-the-job-Trainee)

Duties and Responsibilities:

. Updated paper works based on-site developments,

. Assisted inspection, estimation and manpower distribution,

. Helped preparing billings and supervising workloads

July 2007 - DATEM (ONE ROCKWELL)

STUDENT TRAINEE (On-the-job-Trainee)

Duties and Responsibilities:

. Reported to the Project Manager with daily developments and

status of the project.

. Managed and supervised construction workers and distribute

manpower according to the needs,

. Coordinated steel and concrete tests.

TECHNICAL SKILLS

Knowledgeable in AUTOCAD

Knowledgeable and Proficient in Microsoft Office (Word, Excel, and

PowerPoint) Able to install computer parts and Operating System.

EXTRA-CURRICULAR ACTIVITIES

CE-ENSE Night, Organizer - November 2007

Philippine Institute of Civil Engineers, MIT Student Chapter - Member

Graduating Class 4th Quarter S. Y. 2008-2009 - External VP

RESEARCH PAPERS AND PROJECTS HANDLED

UNDERGRADUATE THESIS - Study on pedestrian mobility and accessibility of

walkways and loading and unloading zone, the area: EDSA - Trinoma

Philippines

The study focuses on the transportation facilities design, mainly on the

walk ways and loading and unloading zone. It involves the convenience for

public transportation vehicles and commuters, the safety of the commuters

in loading and unloading zone, and accessibility of the commuters in using

the design pathway.

Structural Analysis and Design of a Telecommunication Tower on a Four-

Storey Building with Roof Deck

This project design covers the structural design analysis and calculations

and technical specifications using the Microsoft Excel, AutoCAD 2007,

StaadPro 2007 in accordance of the design standards and specifications

stated in the National Structural Code of the Philippines (NSCP).

PERSONAL DATA

I am 25 years old, Permanent resident of Canada. I have a strong

organizational and an excellent communication skills, fluent in English and

Tagalog. I have a class 5 driver's license, I am dependable and

hardworking. I can work under pressure with minimal supervision and also

love new challenges and very self -motivated.

Contact this candidate