Manager Customer Service

Results-oriented management career with proven success in all aspects of

office services highlighted with outstanding expertise in designing and

maintaining systems to preserve, protect, access and dispose of business

records

Areas of Expertise

Superior analytical and Key account relationship management

problem-solving Skills

Advanced knowledge of federal and Proven ability to maintain

state regulations on business records confidential records

retention Outstanding research and analytical

Extensive experience with skills

recordkeeping systems and software Promoted to Management of all Office

Excellent Customer Service Services including purchasing,

reception, maintenance, food and

beverage, meeting room operations

along with records and document

managment

Professional Experience

Englishhousehold, LLC

2011-Pres

Administrative Associate

Accessing, Recommending and Implementing Records and Document Management

guidance to private clients

Rockefeller Financial, Inc., NY, NY - Wealth Advisory Firm

1997-2011

Corporate Records Manager, Manager

Catering Services, Manager Purchasing 2008-2011

. Managed the Purchasing department

. Implemented standardized office supplies website

. Worked closely with Marketing Director on rebranding of company

stationery

. Approved new vendors without compromising services

. Managed the Purchasing department

Corporate Records Manager, Manager Catering Services

2005-2008

. Managed all aspects of Projects from conception to completion

. Approve accounts payable and negotiate vendor contracts

. Worked closely with vendors to cater special events for the staff

Corporate Records Manager

1997-2008

. Worked with administrative staff to rollout new records retention

database

. Perform training for administrative staff on records management database

. Negotiated contract with offsite storage company

. Selected, identified & witnessed destruction by shredding of out dated

records

Experience at Rockefeller Financial also includes:

Records and Document Manager for Rockefeller & Co. Legal Department and

Rockefeller Trust Company

Chase Manhattan Bank, N.A., NY, NY

1972-1989

Legal Records Manager

. Headed design team to computerize file room systems

. Supervised two locations including staff, training, etc.

Education

. CUNY Hostos Community College, Bronx, NY

Completed the Health Information Technology Course

2013

. CUNY Queens College, NY

Management and Supervisory Certification

. Pratt Institute, Graduate School of Library and Information Sciences, N

Y, NY

Diploma, Information Specialist

. Cornell University, NY

Business and Management Certification

Board of Elections, Queens, NY

2012-Pres

Spanish Interpreter and Ballot Scanner

. Provide assistance to Spanish speaking voters on Election Day

References Available Upon Request.

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