Customer Service High School

MELANIE TREMILLO

• *** PALO BLANCO ST.

SAN ANTONIO, TX 78210

• Home 210-***-****

• Cellphone 210-***-****

• ***************@*****.***

Work History

Sears Holdings, San Antonio, Texas

Retail support

August,2013- September,2013

Helps Members with product knowledge, upsell, Selling over the phone using Sears.com

West, San Antonio, Texas

CSR

Oct 01, 2012 – Dec 01, 2012

Enrolling clients to Aetna Medicare plans.

Calling Solutions, San Antonio, Texas

billing operator

Oct 24, 2011 - Nov 21, 2011

-Answered billing questions

-Helped customers over phone with internet and cable, and phone issues the might have

at that time.

-upsell

I.L.D Communications, SAN ANTONIO, Texas

I.L.D Communications

Feb 09, 2009 - Aug 27, 2009

Took inbound long distance calls, also collect and credit card calls.

Customer service was also part of this job.

Education

San Antonio College, San Antonio, Texas

1 year college, technical or vocational school

Restore Education, San Antonio, Texas

High School Diploma/GED

South Side I.S.D, San Antonio, Texas

11th Grade

Computer Skills

Typing Speed 25 Words per Minute

• Apple or Macintosh Computers

• Email Software (Outlook, Thunderbird, etc.)

• Graphics or Drawing Software (Photoshop, etc.)

• Internet Browser (Internet Explorer, Firefox, etc.)

• Peripheral Devices (Scanners, Printers, etc.)

• Personal Computers

• Presentation Software (PowerPoint, Flash, etc.)

• Word Processing Software (Word, WordPerfect, etc.)

Additional Computer Skills -printer

-fax machine

-credit card machine

-knows most of all word programs

-power point

-Photoshop

-scanners

Driver's License

Class C - Standard Driver's License

References

Maryann Pena

Aunt

Home maker

210-***-****

Luz Divina Blanco

friend

U.S.A. Air Force

210-***-****

Jennifer Martinez

Friend

210-***-****

Contact this candidate