Engineer Technical Support

CURRICULUM VITAE

M.SURESH BABU

**-*-*** ** ***,

Preeti Avenue, Flat no. 303,

Mylargadda, Seethaphalmandi, MOBILE:905-***-****

Secunderabad-500061. E-MAIL:*.*************@*****.***

CAREER OBJECTIVE:

Looking forward for a challenging career in an esteemed organization and seeking a

position to utilize my skills and abilities that offers professional growth while being resourceful,

innovative and flexible.

ACADEMIC CREDENTIALS:

B.Tech in Electronics & Communication Engineering from Mahaveer Institute of

Science & Technology, Hyderabad, affiliated to JNTU in 2008 with 59.80%.

Intermediate (MPC) from Board of Intermediate Education in 2004 with 73%.

SSC from Board of Secondary Education in 2002 with 73%.

EXPERIENCE:

Worked as a Technical Support Engineer in “Microvillage Communications Pvt

Ltd” during the period April 5th 2010 to March 31st 2013.

• Deployment and and management of IP Telephones, IP PBX, Video Phones,

ATA, IP camera, PRI cards, DECT Phones.

• Management and troubleshooting of Analog and Digital voice gateways.

• Configuration of User Features such as Speed dial, Call forwarding.

• Configuration of Soft Phone and IP communicators on PCs.

• Configuration of IVR, Auto Attendant, Hunt Ring and call queue.

• Configuration of call signalling protocols on voice gateways SIP and H.323.

• Configuration of DID, SIP trunk and Call routing.

• Integrating IP based voice, video and data service with traditional network.

• Manage Helpdesk to handle user complaints/issues

• Responds to phone and Email for technical support.

• Installation, configuration and management of Routers & Switches.

• Installation, configuration and backup of MS Outlook.

• Configuration of Routing protocols, Vlan,VPN and ACL.

• Excellent understanding of Lan & Wan Topologies.

• Sharing my Experience with Technical Team.

CERTIFICATION:

Cisco Certified Network Associate (CCNA)

Cisco Systems, Inc September 2013 to September 2016

ADDITIONAL QUALIFICATIONS:

Undergone Hardware & Networking course in Zoom Technologies.

Knowledge on Windows OS XP/Vista/Windows7, Windows Server 2008,Linux,

MS Office 2003/2007/2010,MS Outlook.

STRENGTHS:

Good ability to grasp and master new technologies quickly.

Good troubleshooting skills and excellent team player.

Exploring new technologies and challenges.

PERSONAL PROFILE:

Name : M.SURESH BABU

Father’s Name : A.Manoharan

Sex : Male

Date of Birth : 25-08-1986

Nationality : Indian

Languages : English,Telugu,Tamil,Hindi.

Hobbies : Chess, Table Tennis &

Cricket.

DECLARATION:

I hereby declare that the above information is true to the best of my

Knowledge and belief.

Place: Secunderabad YOURS TRULY,

Date: (M.SURESH BABU).

Contact this candidate