Project Manager Technical Support

Shawn Eaddy

*** **** ***** ****** *** ** Mount Vernon NY 10550 Phone: 718-***-****

************@*****.***

Project Manager/ Executive Assistant\IT Administrator Secret Clearance

Expertise Highlights

Network & Systems Administration

Executive Support

Desktop Support Procurement Management

Administrative Support

11/2011-6/2012

ALLSTATE/ALLSTAR INSURANCE – NEW ROCHELLE/BRONX, NY

Executive Assistant/ProcurementAdmin/Network Engineer/Network

Administrator

Perform Administrative functions such as entering data into

the computer system e.g. Policies, pertinent documents.

Manage the owner’s colander, all administrative duties, order

supplies.

Draft letters and Liaison with different business entities to

increase marketing business

Networked two sites using Windows Small Business Server

2011 and joined domains

Perform regular maintenance and administration on various

computer equipment.

Introduce a VOIP solution for the phones.

Advise the Owner various computer equipment and software

to obtain and assist him in obtaining the software to increase

his business

Procure IT Equipment as Well as software to increase

business

SAIT Services\Bank Of america\Merrill Lynch – Manhattan, ny

Data Migration/Computer Deployment Supervisor

Manage Technicians in the deployment of various computer

equipment to various Bank Of America/Merrill Lynch Sites

Perform Data Migrations for Bank Of America/Merrill Lynch

Sites and facilitate the replacement of various Dell

Workstations, Laptops and servers off lease for new Hewlett

Packard and Dell equipment

manpower/random house – Westminster, MD (Contract)

Logistic/Induction Specialist

Handle all Induction of book orders into the Computer system

Complete all Book order waves and facilitate the packing out

of book orders to be shipped out the warehouse.

Excel in increasing production in all areas of the shipping

process

Ultimate Staffing/American Red Cross – Westminster, MD

(contract)

Telerecruiter

Handle all Administrative duties of Donor records, reminders as well as fixing any

errors.

Encourage blood donors to schedule their next blood donation, remind donors of their

appointments and make modifications as needed to donor records

Carroll Hospital Center – Westminster, MD

12/2010-9/2011

Administrative IT Support Specialist

Maintained Windows Servers, Workstations Laptops, McKesson Health Software, RF

equipment as well as assisting staff on various projects

Provided support for Citrix, Remote Desktop Apple IPhones, BlackBerry’s and Androids

Johns Hopkins Bloomberg School – Baltimore, MD (contract) 5/2010-

9/2010

Senior Technical Support Specialist

Provided status updates to managers for various projects in the requisitioning of new

computer equipment and acquisition of software

Created images for Windows and MAC laptops, desktops as well as the configuration

of group policies and user policies using Active Directory and Windows Server 2008.

Configured MS Outlook, Entourage, IPhones, Androids and BlackBerry’s for use with

Exchange Server

Maintained Laptops, Workstations, Servers, Printers, Network drops and fiber optic

cable

L-3 EITS/Pentagon – Arlington, VA 4/2009-5/2010

Tier II IT Network Administrator/Technical Support Specialist

Provided technical onsite and remote support and project support for the entire

Pentagon as well as four government instillations

Provided hardware and software support on classified(SIPR) and Non-classified(NIPR)

networks, Citrix, Remote Desktop, Blackberry’s, Laptops, MAC’s, Workstations as well

as other enterprise applications

Configured MS Outlook, Entourage, BlackBerry’s for use with Exchange Server as well

as performed mail and data migrations for 9000 user account mailboxes

Coordinated with various chains of command, departments, vendors, IMOs’ to

requisition, deploy, image, reactivate, test network drops, fiber optic cable, SAN

backups, installation of Workstations, MACs, Laptops, Copiers/Printers and

Blackberry’s.

aquent/condenast. – new york, NY (contract) 10/2008-12/2008

Purchase & Procurement/IT Technical Support Specialist

Created, maintained, administrated, digitalized detailed inventory reports, logistical

information, reports and purchase orders on all IT equipment as well as all Bill of ladies

of incoming deliveries, shipments and location for the company

Provided status updates on various projects in the IT department to various managers

Provided Onsite and remote support of hardware, software and telecommunication

equipment via LANDesk, PeopleSoft, and Administrated MAC Servers, Windows

Servers, Linux Servers, Workstations, Laptops, Routers, Switches, UPS’s, Deployed

Images, Group Policies, User Policies, adds and moves in Active Roles and SAP and

maintained MS Exchange Server and Lotus Server accounts

ITG staffing/yeshiva university. – new york, NY (contract) 07/2008-10/2008

IT Project Management Technical Writing Support Specialist

Created detailed proposals, technical reports, technical manuals, purchase orders,

designed templates and presentations for faculty, staff, students orientations, new IT

Equipment, Multimedia Equipment as well as providing status updates to the IT

Director and Manager

Created, customized, deployed images using Altiris Deployment Solutions and provided

technical support, configuration and maintenance for MAC Servers, Windows Servers,

Laptops, Workstations, Routers, Switches, Verizon DSL Routers for dorms, Securing

WI-FI access on routers, Blackberry’s, IPhones, and Androids

Setup up Blackberry’s IPhones, Blackberry’s, MS Outlook, Entourage accounts for use

on Exchange Server as well as taught faculty and students how to access their email

MAcy’s/Bloomingdales Systems And Technology – New York, 03/2008-

NY (contract) 07/2008

Logistics Specialist

Maintained logistical information, inventory(AMI), floor plans using CAD, MS Visio and

reports on all IT equipment, register equipment as well as the sending and receiving of

IT retail equipment for ten store locations.

Deployed images using RISC servers and provided hardware and software support on

Routers, Switches, Network Drops, Blackberry’s, Register equipment, Laptops, MAC’s

and PC’s

Manhattan Beer Distributors Inc. – Bronx, NY 01/2008-03/2008

Network Admin\Desktop Support Specialist\Executive Assistant

Maintained logistical information, inventory (AMI), and reports on all IT equipment,

Sales and contracts.

Provided network and desktop support within the company.

Connexion Systems Enginnering/Siemens Medical – new 10/2007-01/2008

york, NY (contract)

IT Data Migration/Desktop Support V Specialist/ IT Purchase

Procurement Consultant

Performed Data Migrations from and old domain to new domain as well as migrating

Lotus Notes email accounts to MS Outlook email accounts using MS Exchange

Created, customized, deployed images using Ghost Cast Server and provided

technical support and configuration Laptops and Workstations

Connexion Systems Enginnering/Memorial Sloan Cancer Center – new york, NY 10/2007-

01/2008

(contract)

Performed Logistical Management, Procurement, Activation and Acquisition of

replacement parts for various IT and Cell Phone equipment as wells as the shipping

and receiving via FedEx, UPS, DHL and internal delivery staff for Siemens and

Memorial Sloan-Kettering Cancer Center

Distributed replacement parts to Field Technicians for work orders all around New York

City as well as Imaged Workstations and Laptops using Ghost Cast Server

Installed IT equipment and IBM Blade Servers within the Building

NAtural data/epic learning/nyc dept of education – new york, NY 06/2007-

(contract) 11/2007

Project Manager IT Desktop Support Specialist

Provided educational software training for newly hired teachers and students in the

NYC Dept. Of Education

Coordinated and scheduled the re-imaging of Laptops via Ghost Cast Server at various

schools such as Theodore Roosevelt High School, Monroe High School and William H

Taft High School

TEKSYSTEMS\CITIGROUP – NEW YORK, NY (CONTRACT) 07/2007-09/2007

IT Desktop Support\Logistics Consultant

Provided Onsite and remote support of hardware, software and telecommunication

equipment via LANDesk, PeopleSoft, and Administrated MAC Servers, Windows

Servers, Linux Servers, Workstations, Laptops, Routers, Switches, UPS’s, Deployed

Images, Group Policies, User Policies, adds and moves in Active Roles and SAP and

maintained MS Exchange Server and Lotus Server accounts

american consulting/washington mutual inc – new york, NY 06/2007-10/2007

(contract)

IT Desktop Support Consultant

Performed instillations and de-installations and configured various workstations as well

as provided technical support for the management of file shares, management of user

accounts, groups, throughout three boroughs

Bond Street Group/cablevision inc. – bronx, NY (Temporary) 03/2007-06/2007

Advanced Technical Support Specialist

Provided 100% phone support for Digital Cable Boxes, DVRs’, Cable Cards and VOIP

telephone services

Ensured the timely resolution of customer issues while maintaining the integrity of their

accounts

DeVry College – long island city, NY 05/2005-03/2007

IT Desktop Support Consultant/Shipping and Receiving

Supervisor

Maintained and supported the network across two domains including Windows and

Linux servers, Cisco Switches, routers as well as imaging various workstations across

two domains.

Used MS Project and other project management tools to convert classrooms into IT

labs as well as facilitating the management of various projects.

Managed the shipping and receiving department of the whole school as well as

preparing the budget for the department each month

Education

UMUC UNIVERSITY– adelphi, md

MS Dual Degree in Information Technology Specialization Project Management and

MS Cyber Security Policy 09/2011-Present

DEVRY COLLEGE – LONG ISLAND CITY, NY

B.P.S. in Computer Networks and Tel-Communications Management 2007

Dean’s List 02/2005-03/2007

KATHERINE GIBBS COLLEGE – NEW YORK, NY

A.O.S. in Computer Networks Operations 2000

Honors 3.6

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