Customer Service Technical Support

Gerald J Scanlan

**** ** ********* ** **** Springs, Mo 64015

Phone: 816-***-**** **********@*****.***

Summary

Multi-facet individual with extensive experience in accounting procedures, web development, customer support, and information system technical support and training. Experience in end-user support and system applications. Proven record of effectively managing multiple tasks without compromise to quality. Creative team player who works well with both technical and professional staff. Dynamic and dedicated with outstanding communication skills with the ability to focus on customer service and company vision.

Skills

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Technical Support, Testing, & Training:

Web Development: Extensive work with design, Dedicated and results-driven training, testing

development, testing, launching, and post- applications, and support specialist with proven

launch maintenance of applications. Innovative, record of achievements in computer systems

creative, and enthusiastic in approaching training testing, and technical support.

projects. Outstanding project management, networking, presentation, and follow-up skills. Extensive

q background in networking and client/server technology.

q

Experience

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Telecommunications and Construction: Technical support for phone and voice systems, complete cable structure implementation, customer support and planning, cable and fiber Accounts Receivable and Customer Support:

termination, and plant and exterior installations. Skilled Accounting Customer Service help desk analyst providing financial reports, Billing related

q training and technical support. Experience in diagnosing and resolving problematic areas of the Billing application and reserve requirements.

CDL Class A OTR DOT Driver: Operated tractor trailer (in excess of 26,001 pounds) to transport product, materials, supplies, and equipment to and from varies locations in the lower 48 states.

Driver 12/2009 - 09/2012 HO Wolding Amherst, WI q

q

Operated tractor trailer (in excess of 26,001 pounds) to transport product, materials, supplies, and equipment to and from varies locations in the lower 48 states. Attended quarterly safety meetings. Communicated operational issues and changes to company on regular basis.

Driver 12/2008 - 12/2009 Swift Transportation Edwardsville, KS q

Operated tractor trailer (in excess of 26,001 pounds) to transport product, materials, supplies, and equipment to and from varies locations in the lower 48 states. Attended quarterly safety meetings. Communicated operational issues and changes to company on regular basis.

Installer 05/2004 - 12/2008 R&R Communications Mission, KS q Installed phone systems, design and implement cable structure for voice and data, security cameras, paging systems, speakers, power supplies, voice mail support, and hands on working experience with a variety of cable/fiber/co-ax wiring.

Web Developer 07/2000 - 12/2002 Federal Reserve Bank of Kansas City Kansas City, Mo Design, develop and support web-based applications that assist, educate, and provide forums for customers' needs. q

Train district's users one-on-one and group sessions on web related subjects. q

Provided technical support for district's content owners.

Facilitate q

and implement standards for district's and system's web environment. q

Provided outstanding customer service.

Senior Billing Clerk 06/1993 - 12/2000 Federal Reserve Bank of Kansas City Kansas city, mo q

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Assisted 10th district institutions relating to accounts receivable functionality. q

Led system level work group in training and efficiency issues, provided technical support to billing community, and trained internal customers on related accounting functions. q

Led/Co-Chaired system work groups: Efficiency, Procedures, Training, and Conversions. q

Developed billing website prototype, demonstrated to external customers in 8 major cities, and maintained site. q

Received "Employee Excellence Awards" for site development and role on work groups. q

Acted as primary ACF2 security liaison for department. q

Provided outstanding customer service.

Customer Service Representative - Accounting Department 06/1995 - 06/2000 Federal Reserve Bank of Kansas City Kansas City, Mo Supported district's internal/external clients in all accounting functions and service tools. q

Initiated customer service desk and facilitated startup. q

Developed quarterly reports measuring customer service, efficiency issues, training issues, etc. q

Developed and maintained departments web site. q

Trained district users on Billing processes. q

Wrote majority of the Tenth District's training material in the Billing area and chaired a system level work group on providing training material for all districts. q

Provided outstanding customer service.

Additional Information

Proven to quickly learn and apply new technology, exceptionally well organized, possess a strong work ethic, and I am willing to work hard to achieve objectives.

Since 2009, I have enjoyed driving for a living and have over 500,000 safe miles with Hazmat, Tanker, and Double/Triples endorsements.

Relocation will not be an issue for me.

Appreciate an interview to discuss my qualifications and commitment to success. Thank you for your time and consideration.

Contact this candidate