Customer Service Manager

Anne Heady

Saint Peters, MO

*********@*****.*** - 636-***-****

Using organizational and people skills to inspire exceptional performance and a quality customer

experience.

Highlighting my organizational leadership skills with a dynamic leading company.

Work Experience

Merchandising and Pricing Lead Manager

Sears Holdings Corporation - Saint Peters, MO

September 2005 to Present

Store wide experience as merchandising and pricing lead manager in softlines, hardlines and footwear

departments:

Conduct interviews.

Support the payroll management and scheduling.

Handling complex customer situations, and resolving issues as appropriate.

Observing and providing feedback and developmental coaching to associates.

Motivating, recognizing and celebrating exceptional customer service and selling behaviors.

Scheduling of associates ongoing training.

Directing team on all current floor resets, markdowns, and promotional activities including typical's,

planogram's, price change notification's, and ad set's.

Verify price and merchandise counts during audits.

Guide associates and preform product restocking to insure proper on hand counts are current.

Acting as a role model by generating sales through the use of approved consultative selling practices to

deliver exceptional customer experiences by identifying customer needs, providing solutions and offering

product alternatives.

Visual Lead Manager

Sears Holdings Corporation - Independence, MO

July 1999 to September 2005

Developing and facilitating appropriate re-merchandising to maintain message while ensuring compelling

presentations.

Directing team on all current floor resets, markdowns, and promotional activities including typical's,

planogram's, price change notification's, and ad set's.

Verify price and merchandise counts during audits.

Guide associates and preform product restocking to insure proper on hand counts are current.

Associate

Franklin Blinds - Grandview, MO

1996 to 1999

Manufactured and assembled vertical, horizontal and crystal pleat window blinds.

Graphic Art Assistant 3

Network Color Technology - Saint Charles, MO

January 1994 to February 1996

Tint art prepped material on dedicated color software program for film separation.

Clerk

Schnucks - Saint Peters, MO

June 1986 to June 1994

Responsibilities included grocery night crew product restocking, produce, dairy frozen food, general

merchandising, bagging and assisting customers

Education

AAS in Commercial and Graphic Art

Saint Louis Community College - Florissant, MO

1988 to 1991

Skills

Organization Management, Documentation, Administrative, Registrar, Interviews, Training, Inventory

Management, Visual Merchandising, Team Building, Graphic Design, Photography.

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