Engineer Manager
Resume:
PERSONAL INFORMATION
Full Name : Dogan AR
Date of Birth : 03.08.1981
Place of Birth : Istanbul, Turkey
Cell Phone : 90-532-***-**-**
E-Mail : *******@*******.***
Address : Bakirkoy - ISTANBUL
PROFFESSIONAL ACCOMPLISHMENTS
Microsoft Certified Systems Engineer ( MCSE ) - MICROSOFT ( 2003 )
PROFESSIONAL EXPERIENCES
12/07/2010 - 06/11/2012 : Istanbul Foundation for Culture and Arts,
Istanbul
System Administrator:
. Ensured zero down time by carrying out proper maintenance of servers and
networks
. Was Responsible for support for HP DL Series Servers related issues, HP
MSA2312fc Storage and HP MSL2024 Backup Library.
. Managed Juniper SSG20 and Cisco2960 Network Switches
. Managed Vmware Esxi Servers
. Managed Windows Operating Systems
- Windows 2008 Terminal Server
- Windows 2008 File Server
- Windows 2008 Domain Controller and Additional Domain Controller
- Exhange 2010 (DAG)
- Microsoft Sql Server, Linux Smtp Server, Blackberry Server and
Hummingbird DM Server
. Designed, planned and implemented Backup Policy
. Managed HelpDesk Operation
. Researched and implemented new technologies as needed
14/11/2008 - 01/06/2009 : MAP Aviation Energy, Istanbul
System Administrator :
. Configured and was troubleshooting of Windows Servers
. Monitored Server performance
. Managed Active Directory, DNS, DHCP and Group Policy
. Was Responsible for configuring and managing Backup Server on HP-UX
. Provided technical support for EDI Programs
01/06/2006 - 04/06/2007: 3M Company, Istanbul
Helpdesk Specialist :
. Managed user accounts, groups, print queues and controlled access rights
using Active Directory
. Provided deployment end user support for Lotus Notes,Windows XP, MS
Office 2003 and other desktop software
. Installed and supported PDAs, such as Blackberry and Palm
. Administered and supported local/LAN printers
. Installed and tested SMS packaged applications
. Monitored server performance
08/12/2003 - 23/12/2005 : Hewlett Packard Call Center, Istanbul
Technical Support Specialist:
Provided remote support to HP end users on their Hp Wintel
Products(Servers, Tape Drivers, Desktop Computers, Notebooks,Thin Clients
and IPAQs.
01/06/2003 - 05/12/2003 : Yasar Factoring, Istanbul
IT Specialist:
Provided end user support for Desktop Computer, Notebook, Printer, Fax.
EDUCATION
Anadolu University - Economy Of Business - 2009 ISTANBUL
Bahcelievler Technical High School - Electronic - 1999 ISTANBUL
PROFESSIONAL COURSES
25 March 2013 - 27 September 2013 : English Language Course (International
House - Cape Town, South Africa)
1-2 May 2004 : Creating Team Synergy ( Synergy Education and Consultant ) :
Training in team-building and customer satisfaction, both in a classroom
environment and outdoors, by using a living-doing teaching methodology.
19-26 December 2003 : Training of HP Products (Hp Turkey)
( Hp Turkey ) : Technical Training about HP Server, Storage, Pc, Ipaq and
Notebook Products.
11-12 December 2003 : CRM and Soft Skill ( Metis - Pelin TOROS )
8-10 December 2003 : Troubleshooting Training ( Komdatasoft - Omer ERKMEN )
February 2002 - November 2002 : Microsoft Certified System Engineer (Bebim
Education Centre)
March 2001 - Janurary 2002 : English Language Course (Bebim Education
Centre)
REFERENCES
Name And Surname Company
Position Phone Number
R.Enis Opak Danone IT
Service Desk Manager 90-533-***-**-**
Semin Aksoy Istanbul Foundation for Culture and Arts HR Manager
Vural Kurt Anadolubank
Project Leader 90-533-***-**-**
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