Customer Service Engineer

Capies Christopher-Allen Pitts

**F Hiltin Place Greensboro, NC, 27409 910-***-**** ******.*****@*****.***

EDUCATION & COURSEWORK

North Carolina Agricultural & Technical State University

Graduate: December 2012 Major: Architectural Engineering

Coursework: Calculus I, Calculus II, Calculus III, Physics I, Physics II, Fundamentals of CAAE Graphics, Fundamentals of CAAE, Materials

and Methods of Construction Management, Orientation to Construction Management, History of American Architecture, Computer Applications

for CAAE, Differential Equations, Geographic Information Systems, Mechanics I – Statics, Chemistry VI, Computers and Their Use, Biological

Science, Architectural Design I, Architectural Design II, HVAC Principles and Systems, Engineering Statistics, Lighting Illumination and

Electrical Power, Fundamentals of Thermodynamics, Electrical Circuits and Systems, Engineering Economy, Strength of Materials, Principles of

Geography, Fundamentals of Surveying, Structural Analysis, Engineering Mechanics II, Construction Engineering, Structural Design in Steel,

Senior Project I Design Development, Senior Project II Construction Documents, Engineering Fluid Mechanics and Hydraulics, Construction

Projects, Thermodynamics, Construction Engineer Management, World Regional Geography.

PROFILE & SKILLS

• I have at least 4 years of experience in customer service.

• I am competent in programs such as Microsoft Office, Excel, Powerpoint, and Word

• I can type up to 75 WPM.

• I have leadership skills from the organizations that I have taken part of in the past and even currently.

• I am a progressing designer specifically in Architectural, Civil, and/or Structural Engineering. In doing this, I wish to progress further in

my craft as an engineer and as a partner/team member. Progression is the lesson and I wish to proceed and further my development.

• I am competent in programs such as AutoCAD, Sketch Up, Solid Works, and Revit as it pertains to design.

WORK EXPERIENCE

KGB_USA

Customer Service Representative April 2013 – Present

• It is my responsibility to tend to the needs of the customer.

• Assisting customer in troubleshooting, as well as answering any questions they may inquire dealing with their account and items.

Target

Flow Team Member May 2012 – April 2013

• Worked with a team to ensure that the store is in order before it is open.

• Ensure that products were properly organized.

North Carolina Movement

Assistant/Writer/Promoter January 2011-August 2011

• I help with writing up reports and interview material.

• Our aim is to highlight the many arts and talents in North Carolina, whether it is business, functions, arts, and even miscellaneous things.

Greensboro Urban Ministries (Community Service)

Assistant/Clothing Deck Feb. 2010 – Sept. 2010

• Helped arrange and fold clothes in the clothing deck.

• Community service.

Harris Teeter

Cashier/Bagger Sept. 2009 – Sept. 2012

• Worked with my coworkers to ensure that customer service is up to par.

• Rang up groceries for the customers.

• Bagged groceries for the customers.

COMPUTER SKILLS

AutoCAD, Sketch Up, Revit

MatLab

Microsoft Office, Excel, Word, Powerpoint, Outlook

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