Network Specialist

Richard d. Hamilton

**** ** ** ***** *******, FL 33351 954-***-**** E-Mail: *************@*****.***

Profile

Customer Support Engineer with 20 years experience in computer networking and data

communications. Project management with resolution directed technical and analytical

skills. Exceptional customer relations, excellence in quality and integrity.

AREAS OF STRENGTH

• Project Management

• Field Service

• Customer Relations

Professional experience

U Verse Premise Field Technician – AT&T 08/11 – Present

Install and maintain VDSL (Video, HSIA and VoIP), IPDSL for both residential and business customers. This

includes data cabling (CAT5, RG6/RG59 coaxial), router and VoIP configuration.

Field Engineer – Aesthetics Communications Inc. (Formerly Certified Systems Integrators, Inc.) 10/07 – 08/11

ACI prides itself upon keeping abreast with new standards, advancements, service needs and consumer

demands the telecommunications industry.

• Install and maintain VoIP for Vonage. This includes data cabling, router and VoIP configuration, network

troubleshooting. Train all new hires in Vonage SOP, techniques, installations and maintenance.

Consistently receive recognition for customer satisfaction.

Covad Contractor – Southern Diversified Technologies 03/07 – 08/07

SDT is a multi disciplined telecommunications infrastructure services company providing a widely

diversified package of services to telecommunications carriers, developers and integration providers. SDT

service offerings support many facets of network planning, design, development, installation, test, turn up

and maintenance on all network environments from Ultra Long Haul (ULH) fiber networks to FTT X build

outs, Wireless, LAN, etc.

Installed, configured, maintained ADSL, IDSL, SDSL and T1 for business and residential customers. This

included modems, routers, CAT3 and CAT5 cables. Trained new hires in proper Covad SOP, techniques,

installations and maintenance.

Above all ensured customer satisfaction.

BellSouth ADSL Contractor EcoComp Enterprises, Inc. DBA Cybernation 02/03 – 03/07

EcoComp/Cybernation is the nation’s most experienced ADSL Broadband Network Solutions Provider. Since

1999, this company has deployed more than 600,000 ADSL, XDSL, IFITL, and Wireless truck rolls nationwide.

Installed, configured, maintained ADSL and IFITL for business and residential customers. This included

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modems, routers, CAT3 and CAT5 cables. Trained new hires in proper Bellsouth troubleshooting

techniques and installation procedures.

Above all ensured customer satisfaction.

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Owner/Telephone and Computer Expert TAC Solutions, Inc. 10/02 – 01/09

TAC Solutions, Inc. is a family owned and operated business that served both large and small companies,

including residential homes with all telephone and computer needs, software, hardware and consulting.

• Provided sales, service, support and installation of different telephone systems, computer platforms, both

hardware and software, and networks (hardwire and wireless) for small businesses and residential

customers.

• Ensured customer satisfaction and repeat business.

IT Manager/Intake Counselor Teen Reach 09/01 – 07/02

Teen Reach primary focus is substance abuse treatment services and detoxification for adolescents and persons

with re occurring mental and substance abuse disorders.

• Responsible for oversight of data and call center.

• Responsible for requisitions and purchasing of software and hardware needs.

• Assisted computer operators and IT personnel in troubleshooting software and/or hardware issues.

• Responsible for setting up a small office network.

• Counseled troubled youth and parents with family issues and concerns online and in house.

Senior Customer Support Engineer Alcatel Networks 05/87 – 08/01

Network Technical Specialist

Senior Support Engineer

Support Engineer

Alcatel Lucent partners with service providers, enterprises, strategic industries such as defense, energy,

healthcare, transportation and governments worldwide, providing solutions to deliver voice, data and video

communication services to end users. A leader in fixed, mobile and converged broadband networking, IP and

optics technologies, applications and services, Alcatel Lucent leverages the unrivaled technical and scientific

expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry.

Promoted three times based on performance and technical aptitude.

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Management of on site support engineers.

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Provided service and system administration for data communications equipment in CLEC’s and CO’s

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across the country. Provided advanced on site technical support for A.G. Edwards HQ in St. Louis, MO,

Express Scripts in St. Louis, MO, Humana Health Care Systems in Louisville, KY and six (6) NADEP

(Naval Aviation Depot) sites across the United States. This included diagnosis support, debug of

hardware and software, and problem resolution of complex problems in a LAN/WAN ATM environment.

Consulted with customer regarding problems with network interface and host environment. Provided sales

support as required to secure new service contracts and renewals.

• Installed, commissioned, maintained DSL, T1, DSO, DS3 and frame relay circuits.

EDUCATION

Computer Technology

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Control Data Institute St. Louis, MO

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