Technical Support Engineer

RAJEEV MISHRA

***/* ******** ****

MANDAWALI DELHI-92

*************@*****.***

PH-813*******

CARRER OBJECTIVE

I aspire to take a challenging position and be a part of efficient, winning team and serve in an organization, which offers challenging tasks and where constant up-gradation of knowledge is possible..

PROFESSIONAL QUALIFICATIONS

CCNP(R&S) Training Complete from Net worker Guru Gurgaon.

CCNA Certified in 2013

Diploma in Hardware & Networking from A-Set Karol Bag New Delhi.

EDUCATIONAL QUALIFICATIONS

Graduation from DDU University of Gorakhpur.

Intermediate From U.P. Board.

TECHNICAL SKILL

Comprehensive knowledge of CISCO networking technology and protocol.

Networking Concepts: OSI Model, TCP/IP, Static Routes, Access list, Route Map, Route Redistribution.

Routing Protocols: RIP, EIGRP, OSPF, BGP.

LAN Protocols: IEEE 802.1q, VTP, STP, RSTP, HSRP, GLBP, VRRP

Knowledge of HDLC, PPP & Lease Line (PPP authentication with PAP & CHAP) & Frame Relay.

Knowledge of IPv4 (Subnetting, VLSM, CIDR, Supernetting) & IPv6.

Sound Knowledge of OSI models, TCP/IP protocol suite(ARP,ICMP,UDP, FTP)

Router: Configuration and monitoring of Cisco 3600, 2600, 1800, 3700.

Back-up and restore of all critical resources including router IOS and Outlook

Operating System: Microsoft Windows Linux,7/XP/2003&2008 Servers.

Strong working knowledge of Microsoft Windows operating systems and Internet applications and protocols.

Configuring and troubleshooting Microsoft Outlook and Outlook express.

.Securing network resources with shared folders permissions implementing file security system.

Configuration and updating of antivirus Software like Kaspersky and Escan.

.Basic knowledge of Linux operating system of Red Hat and Centos.

Manage Cisco IOS and its configuration files including save, edit, upgrade, and restore.

PROFESSONAL WORK EXPERIENCE

5 years of experience in IT Hardware and Networking field below these companies.

Mansukh Stock Brokers LTD

About company: One of the largest Share Broking companies in India with offices in Delhi

Bangalore, Mumbai, Hyderabad and Chandigarh.

Duration: 1st December 2007 to till date

Profile: IT-Executive

Responsibilities :

Troubleshooting all network related issue on L2 and L3 level.

Installing and configuration of various software uses in stock market like ODIN, NSE, BSE TAP servers and Back office software.

Responsible for troubleshoot the H/W, S/W and Network related issues.

Maintain and Manage user accounts creation and build policies on Server.

Take daily Back-up of all servers in NAS Device.

Manage Internet mailing client like Outlook, Ms-Outlook and windows live

Maintain antivirus related problems like installing maintaining and permissions.

Maintain and manage all network related issue like switches, router configuration etc.

AOK-IN HOUSE PVT LTD

About company : Company which provide BPO services.

Job profile : DESKTOP SUPPORT ENGINEER

Duration : From 1stjuly 2007 to 1st Dec 2007

Responsibilities :

Well acquainted with PC Compatibles (assembling, installation, problem diagnostics and troubleshooting).

Troubleshooting MS Outlook, Outlook express.

Managing desktop calls, installations and troubleshooting.

PERSONAL INFORMATION

Father’s name : SHIV PRAKASH MISHRA

Date of birth : 4th Jan 1986

Marital status : Married

Nationality : Indian

Language known: English, Hindi

Place : New Delhi RAJEEV MISHRA

Date :

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