Management Information Technology

Edgar Hernandez

***** ** ***** # *** 786-***-****

Miami, Fl 33186 ********@*****.***

EDUCATION

(BA) Bachelor Degree – (MIS) Management Information Systems

Florida International University Miami, FL

(MCDBA) Microsoft Certified Database Administrator

Miami Dade College Miami, FL

(AA) Associates Degree- Information Technology

Miami Dade College Miami, FL

EXPERIENCE

Recovery Management Systems Corporation, Miami, FL 10/02 – Present

Department Supervisor

• In charge of managing department staff and remote users with processing and routing large volumes of encrypted confidential data

that is received electronically from bankruptcy courts, debtors and trustees.

• Heavy network interaction that involves electronic file scanning, physical mail scanning, data upload on FTP sites, saving and

retrieval of documents and account search from multiple database servers.

• In charge of assisting department users with issues or question regarding our in house GUI-graphic user interface.

• In charge of securing bankruptcy payments received, classification and processing

• Ensuring department goals and deadlines are met as a team and In a organize in a trouble-free manner

• In charge of department compliance regulations and audits being satisfied.

• Assist in implementing new phases of existing applications.

• Assist in assuring company copy machines, Faxes, Scanners, laptops etc, connected to the Network are working properly.

• Assisting (IT) information technology team, in q and a testing to help them facilitate new company ideas.

AFFILIATIONS/ INTERNSHIPS

City Of Miami- Elevate Miami Program, Miami, FL 3/08 –0

9/08

Elevate Miami Program Internship

Consultant

• Consultant for City of Miami Small businesses program

• Assisted first time businesses with website set up, helpdesk maintenance, website development and trouble shooting.

• Domain set up, Html coding, Business pay pal integration, network setup and security

• Business email hosting, group policy management, keyword advertising,

Florida International University Internships Credit Program, Miami, FL 8/06 – 12/06

MIS/ Management Information System Internship

Network Administrator/It Assistant

• Software Installation, network and Windows server 2003 maintenance and testing

• Company Email Management and web graphic interface

• Backup of files, data, updates and patches

• Help Desk, remote assistance, Network security, trouble shooting and reproducing technical common problems for developers

COMPUTER SKILLS

Microsoft Windows 7 professional, XP, desktop Client Support, PC/server Maintenance, PC troubleshooting, updates, patches, remote

assistance. VM ware virtual machines testing. Experience in MS Office, Word, Excel, Power Point, Outlook and Exchange Server 2010.

Email Rules customization for outlook email Software, hardware repair, system restore, system reformatting, windows licensing and upgrade

roll out, virus removal, TCP/IP, Configuration, Experience in Managing and installation roles for Server 2008, Active Directory, Group

policy, DNS, NTFS File sharing permissions, AD domain, Configuring Shadow Copies, backup and DFS replication, Managing and Setting

up a network, Firewall security, Print Services installation, management software installation, compressed data transferring and uploading,

support, File format conversion, Avaya IP office, fundamental of SQL.

LANGUAGES

Spanish and English fluent

AWARDS

City Of Miami Small Businesses Certification -IT

Business Certificate of Appreciation from the City of Miami Mayor, Manny Diaz

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