Customer Service Data Entry

Donna J Gilmour

**** **** **

Missoula, MT *****

Cell: 406-***-****

Home: 406-***-****

Work Experience

**/****-**/**** ********* Bank, Missoula MT 59801

HEAD TELLER, VAULT TELLER & NEW ACCOUNT REP.

DUTIES: OPEN NEW ACCOUNTS & SELL BANK PRODUCTS

SUPERVISE ONE F/T & ONE P/T TELLER DAILY

CUSTOMER ACCOUNT DATA ENTRY, MANAGE OFFICE DUTIES

TO MAINTAIN BRANCH FUNCTIONS. MEET THE NEEDS OF

OUR CUSTOMERS TO THE HIGHEST STANDARDS. PROBLEM

SOLVE WHEN NECESSARY. BALANCE CASH DRAWER AND

VAULT ON A DAILY BASIS. SELL MONEY WEEKLY TO FEDERAL

RESERVE BANK. MAINTAIN AND BALANCE ATM WEEKLY,

SCAN AND PROOF ALL BRANCH WORK AND BALANCE DAILY,

ANSWER MULTILINE PHONE SYSTEM AND DIRECT CALLS.

05/2001-10/2011 Mountain West Bank, Missoula MT 59801

ADVANCED TELLER/PROOF OPERATOR/CUSTOMER SERVICE

ASSIST CUSTOMER WITH ALL THEIR TRANSACTIONS, ANSWER

ALL QUESTIONS

A CUSTOMER MAY HAVE AND HELP RESOLVE IT. ANSWER A

MULTILINE

TELEPHONE SYSTEM AND DIRECT CALLS. BALANCE CASH

DRAWER ON A

DAILY BASIS. SCAN/PROOF & BALANCE 3 BRANCHES OF WORK

DAILY

PROCESS REAL ESTATE LOANS AND ASSISTED LOAN OFFICERS.

PROCESSED NSF REPORT DAILY

Education:

Centerville H.S. Sand Coulee, MT 59472

HIGH SCHOOL DIPLOMA/GRADUATION 05/1978

Add’l Education: ABA Banking Courses on Regulations in Banking

CERTIFICATE OF GRADUATION EVERY YEAR OF EMPLOYMENT

Skills: A/R, A/P, BOOKEEPING/ACCOUNTING, DETAIL ORIENTED,

TEN KEY/DATA ENTRY PROFICIENT, CASH HANDLING, CUSTOMER

SERVICE,

SUPERVISOR SKILLS, EXCELLENT MULTITASKING SKILLS,

PROCESS & SERVICE

CONSUMER LOANS, PROCESS RE LOANS, OPEN NEW BANK

ACCOUNTS

30+ YEARS OF BANKING EXPERIENCE IN VARIOUS AREAS OF THE

BANK.

*REFERENCES UPON REQUEST

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