Management Project

STEPHEN MACDOUGALL

H: 905-***-****–M: 289-***-****

************@*****.***

I . T. A d m i n i s t r a t i v e P r o f e s s i o n a l

With extensive experience in a variety of business sectors, demonstrating key strengths in areas that include:

• Project management

• Troubleshooting

• Budgeting

• Vendor management

• System design and implementation

• Capacity planning

Provides quality results in all assignments, and with an energized, proactive style, requires minimal direction. Delivers

solutions that reduce costs while improving resiliency, and security of data networks. Is recognized as a Subject Matter

Expert in a broad range of systems, protocols, technologies and methodologies.

TECHNICAL KNOWLEDGE

• •

Multi-Platform Systems Administration Documentation (RFP, Tender) for procurement of

(Linux/Unix, Microsoft) hardware and services

• •

TCP/IP Networking (routing and switching) Migration/Upgrades

• •

Cisco IOS and CatOS POTS telephony

• •

VLAN Trunking (VTP), and Etherchannel Certified voice and data cabling

• •

Network analysis with Sniffer, Wireshark, PKI/EAP-TLS

•

Packeteer, CiscoWorks, Cisco, NAM, and other RADIUS

•

platform specific tools Multicast routing

• •

Firewalls (Secure Computing/Mcafee, Cisco Network Security

•

PIX/ASA Firepass

• •

VPN (SSL, IPSec) Aruba Networks

• •

Wi-Fi RSA SecureID

• DHCP, SMTP, WINS, DNS, HTTP, FTP servers

on Unix/Linux and Windows servers

PROFESSIONAL EXPERIENCE

LEGISLATIVE ASSEMBLY OF ONTARIO 1997 – 2013

Network Administrator

Responsible to manage a local area network of roughly 1000 nodes and VPN connections from 107 remote

constituency offices and several commissioners’ offices.

• Completed forklift upgrade of the legacy shared hub infrastructure in two phases, the first of which focused on the

core which was initially upgraded to ATM, and later changed to Gigabit Ethernet when the edge was forklifted in

phase two

• Improved remote access for the MPPs through successive technology implementation starting with ISDN,

followed by successful migrations to various VPN technologies including IPSec and now SSL.

• Improved user mobility through the installation of Wi-Fi, incorporating EAP-TLS with PKI to provide the

“Cadillac” security solution for the wireless network

• Built a highly available and secure LAN with multiple redundancies using standards based and proprietary

technologies available in IOS

• Migrated VLANs to firewall switch modules in the core, improving security for the internal users

• Installed out of band management network, improving reliability by enabling remote access to the console ports,

allowing troubleshooting of network problems from offsite, even if network access to the management interface

was down

• Provided support in the rollout of Lync

• Provided subject matter expertise and acted as a technical resource on projects in other areas of the Assembly

while efficiently delivering 3rd and 4th level support on network related issues

• Moved from partner provided support to Cisco Smartnet, improving support services

• Redesigned the entire VLAN structure and re-numbering, providing enhanced security for internal departments

HOOKUP COMMUNICATIONS 1996 – 1997

Network Engineer

Responsible for managing the PBX telephone system, installation and troubleshooting of customer ISDN connections,

configuration of remote access servers and switches, LAN management, troubleshooting of routing issues with BGP

and RIP and configuration and troubleshooting of T1 and Frame Relay.

• Learned the basics of TCP/IP and subnetting, as well as advanced configuration and troubleshooting of WAN

services and routing in a very short period of time, with little direction or formal training

• Provided timely resolution to customer connectivity problems

• Using practical experience gained in previous employment, effectively cleaned up the spaghetti wiring of the

phone system and LAN

• Developed skills with Unix and Linux, as well as Cisco IOS

• Wrote documentation to train other Hookup staff explaining subnettting

• Contributed to a magazine published by the company

BELL CANADA/ENTOURAGE 1987 – 1996

Tester/Installation & Repair Technician

• Installed and conducted troubleshooting of telephone lines and equipment (including voice, data, and Centrex),

and systems for business clients.

• Co-ordinated resources within Bell, covering engineering, the central office, and provisioning to manage issues as

they arose, and ensured appropriate resolution.

• Provided technical/equipment training to customers as appropriate.

• Completed site surveying and layout planning of telephone equipment rooms

• Interfaced with customers for the purpose of training, sales, and retention of business

• Managed changes to a telephone plant that required modernization.

• Operated as lead technician on drop-cut projects, assigning work to other technicians

2 STEPHEN MACDOUGALL

• Interacted with customers on telephone fault reports, electrical testing of customer lines and equipment, co-

coordinating the activities to repair faulty lines

• Proactively analyzed reports and repair data to determine fault trends and probable fault causes

E D U C AT I O N A N D P R O F E S S I O N A L D E V E L O P M E N T

Bachelor of Engineering, Ryerson University

CCNP

MCSE

ACMA

Cisco Mcafee

• •

Building Cisco Multilayer Switched Networks Secure Firewall (Sidewinder) Basic and Advanced

• Cisco Internet Troubleshooting Training

• Advanced Cisco Router configuration Aruba Networks

• •

Advanced Cisco Campus Switching Implementing Aruba WLANs

• •

Introduction to Cisco Router Configuration Scalable WLAN Design and Implementation

• •

Cusco Works Fundamentals Advanced Troubleshooting

• •

Designing Cisco Networks Airwave Management System

• Cisco Internetwork Design F5 Networks

• •

Securing Networks with ASA Fundamentals Firepass v6.x

Bell Canada Miscellaneous

• •

Norstar Meridian Fiber Optic Fundamentals

• •

IBDN Project Management

• •

Total Quality Management ITIL Essentials

• CAT5 cabling standards Con-Ed

• •

Asset Recovery Software Applications

•

Nortel Internetworking

• •

Meridian 1 PBX Data Communications

•

Network Associates UNIX

• Ethernet Network Analysis and Troubleshooting

• Troubleshooting with the Sniffer Network

Analyzer

PERSONAL INTERESTS AND ACTIVITES

Curling, Aviation, Computers, Cooking, Karate

3 STEPHEN MACDOUGALL

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