Technician Maintenance

Charles Bediako

**** ****** ****

Columbus, OH **224

216-***-**** ********@*****.***

Objective

Provide the best user support, preventive maintenance and installation of telecommunication equipment.

Work Experience

Switch Technician II

04/2013 - Current Cleveland Unlimited, Independence, Ohio

Responsible for day-to-day operations of Nortel Switch. Assist in configuration, troubleshooting and maintenance of BTS, AEM as well as various nodes of routing equipment. Build, test and bring into service trunk groups and BTS Cell Sites used for voice and data traffic throughout our Nortel wireless network. Responsible for patching Nortel DMS, PVG/CBRS, NPM, CSP and NBSSLIP, AEM, CBM, CMT, and BTS equipment,

• Assisted in creating backup and patching procedures for nodes across Nortel network

• Attended various Nortel training courses including PDSN Administration

• Work as a Liaison between NOC and the Engineering team

• Implemented documentations for day-to-day troubleshooting for the NOC technicians

• Ability to test and troubleshoot T1, DS3, DS0 circuits Using the T-Berd and Centest

• Experience with high speed wireless technologies such as 1xRTT,EvDO, EvDO rev A

Switch Technician I

10/2005 - 04/2013 Cleveland Unlimited, Independence, Ohio

Installs and maintains all network elements located in the MTSO. Coordinates acceptance and turn up of all switching projects. Supports vendor in all installation of their equipment. Completes change orders issued by Engineering. Monitors the stability of the network and when needed performs disaster recover procedures on all outages associated with the network infrastructure. Provide support and preventive maintenance on Nortel P-MSC, PDSN, SS8 SMS Server, SBS, eBSC, BSSM, PVG, CBRS, CMT, CBM, GWC and BTS and other Nortel equipment.

Diagnostics Technician/Inventory Rep

9/2004 - 9/2005 Northcoast PCS, Cleveland, Ohio

Responsible for all ordering, receiving, tracking, shipping, and distribution of inventory per procedure. Maintain proper inventory levels at each location by following inventory control procedures. Accurately and timely complete daily, weekly, bi-weekly, and monthly reports. Process all returns and warranty items according to the established guidelines. Regular communication with supervisor and store managers to ensure smooth flow of inventory process including inventory levels, warranty items, returns, and paperwork. Train new and current staff members on (changes to) inventory control procedures. Other duties as assigned.

Hardware Technician

1/2003 - 1/2004 Jordan Team Computing, Shaker Heights, Ohio

Perform hardware and software installations. Repaired, serviced, build and customize computers. LAN/WAN, TCP/IP,NT Servers, Routers, Switches, and Cabling.

Certifications and Training

3/2006 - 3/2006 Nortel, Independence, Ohio

Certification

1028 A PMSC- 13 Solution operations, administration and maintenance Part1

3/2006 - 3/2006 Globak Knowledge, Independence, Ohio

Certification

ViOP Technologies

8/2006 - 8/2006 Lucent Technologies, Orlando, Florida

Certification

MS1353 - AnyPath messaging system operation administration, maintenance and provisioning (R8.0)

8/2006 - 8/2006 Nortel, Dallas, Texas

Certification

CDMA NORTEL PDSN 1600configuration and administration

3/2000 Terald Telesystem Network, Tel- Aviv, Tel-Aviv

Certification

Nortel Meridian voicemail and switch administration, Terald Nortel Networks Israel (Israel).

6/1996 Emit Electronic Institute, Ghana

Certification

Telecommunications Technician Certificate

Skills

Cat5 cabling, CDMA, BSSM, computer Hardware, Electronic repairs, Lucent 5ESS, ECP, Nortel Meridian, PBX installation, Troubleshooting, WAN/LAN, Linux, Unix, Microsoft Office, 3G/EvDO, 1XRTT, DSO, DS1, DS3, VSE, AEM, Optera, DAC, CBRS, CBM, CMT, USP

Reference s are available upon request

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