Customer Service Administrative Assistant

BARBARA A. PIATTI

**** ******** *****

Princeton, Texas 75407

CELL 469-***-****

EMAIL: ********@****.***

Over 10 years of corporate administrative experience. A solid history of

excellent work relationships with internal and external customers at all

organizational levels. High in initiative and have a sense of urgency

approach to completing tasks. Demonstrated ability to work independently

and in a team environment. Expert at anticipating and solving complex

problems using independent judgment. Strong computer skills with Microsoft

Office applications, as well as a variety of other software. Trustworthy

and discreet.

SOUTHWEST PETROLEUM COMPANY - A Mineral Acquisition Company 12/2010 -

4/2013

Administrative Assistant Liaison

. Answer all incoming calls, screening and forwarding to appropriate

person/department

. Receive, sort and deliver all incoming mail, faxes, etc.

. Prepare Fedex shipments, USPS shipments (Priority, Express, Regular)

. Prepare the daily bank deposit

. Enter all checks received on the Revenue Checks spreadsheet

. Maintain and order office supplies

. Attend and record Minutes of Meeting at weekly Staff and Land

Department meetings

. Handle legal documents and business correspondence for the Owner

. Division Order processing

. Process and mailing of Oil and Gas Leases

. Write Forced Pooling Election Letters upon receiving Pooling Orders

from the State of Oklahoma

. Filing, mailings, copies, printing and other general office duties

CHICAGO BRIDGE & IRON - An Engineering Company 5/2006 -

8/2010

Project Administrative Assistant

. Provide administrative support to seven (7) Project Managers,

Engineering Leads and VP of Engineering

. Answer phones, meet and greet visitors

. Coordinate travel arrangements

. Schedule and coordinate meetings, luncheons, and events for internal

and external customers

. Calendar Management

. Office resource for questions regarding company policies, procedures,

and forms

. Attend and take notes in internal and client meetings

. Administrator for iDOCS (Electronic Document Management System)

. Update project progress, run Contract Status and Man Hour Reports

weekly

. Prepare Client final deliverables

. Maintain and order office supplies

. Any and all other filing, correspondence, faxing, printing, copying

and scanning

EXPERIAN 2/2006 - 5/2006

Customer Service Associate

. Process consumer requests and/or disputes timely and in accordance

with Federal and State regulations

TARGA RESOURCES (formerly Dynegy) - An Oil & Gas Company 11/2001-

12/2005

Administrative Assistant/Customer Service Representative

. Administrative Support for VP of Tech Services and Director of

Contract Administration

. Scheduling meetings and conference rooms

. Making travel arrangements

. Correspondence, filing

. Maintain and order office supplies

. Process expense reports and invoices for payment

. Prepare contracts and amendments as needed using HotDocs (a document

assembly software)

. Answer incoming Customer Service calls

CONTINENTAL AIRLINES 9/1997 - 10/2001

General Sales Rep. - Executive Sales Rep. - Sales/Service Specialist

. Selling Continental Airlines products to the general public using

excellent sales customer service skills

. Assist travel agents with upgrades, missed ticketing deadlines, etc.

. Support of three (3) Small Business Sales Managers by handling phone

calls from clients and travel agents, assist Sales Managers with

preparation of business reports and marketing plans

. Utilize an Access Database to track travel and points earned by

customers

. Taking calls from RewardOne customers regarding their accounts,

points, and rewards

SOFTWARE SYSTEMS

. Microsoft Office, to include Word, Excel, Access, Outlook, Lotus

Notes, Visio and PowerPoint

. Oracle Energy Land and Concessions

. PeopleSoft (Procurement Module)

. HotDocs (Document Assembly Software)

. iDOCS (Electronic Data Management System)

. QDOD/TIPS (Gas Revenue Accounting Software)

. RightaNGLe (Commodity Wholesale/Trading Software)

. Adobe Professional

DEVELOPMENT AND SKILLS COURSES

. Dynegy and Continental Team Building Activities

. Microsoft Office Classes (software improvement)

. Land Fundamentals and Beyond with Terrill Williams (April 2013)

. 2010 Access Level One (April 2013)

WORK RELATED ACCOMPLISHMENTS and MEMBERSHIPS

. iDOCS Office Champion 2010

. Team Leader of Technical Services Administrative Team

. Secretary of the International Association of Administrative

Professionals 2003-2004

. Member of Dalworth Association of Division Order Analysts (2012-

Present)

. Member of American Association of Professional Landmen (2013-Present)

EDUCATION

. Houston Community College, Houston, Texas (some college work

completed)

. Chenier Business College, Beaumont, Texas

Contact this candidate