Customer Service Sales

Meredith Coyne

Professional Experience

**** ********* **** - *****, ** 75025

*******@***.*** - 407-***-****

Seeking a career opportunity that will utilize my various teaching, business management and administrative

skills in a dynamic work environment.

WORK EXPERIENCE

Property Preservation Specialist

Bank Of America / Safeguard Properties - Plano, TX - January 2011 to Present

* When house is in pre foreclosure make sure that the property is being maintained and secure by creating

initial securing orders. Approve home loan accounts for securing by qualifying the accounts using AS400. *

Create and close out work orders for contractors to due repairs on homes that are about to go into the Banks

possession by utilizing CFSC and Equator databases. Send out daily notifications to the contractors of orders

that are due.

Customer Service & Sales Specialist

Bank Of America - Plano, TX - September 2009 to October 2012

Provides customer service to the mortgage customers through requests by answering calls.

•Investigates and resolve a wide variety of issues and requests that include gathering additional information

to resolve customers issues with their mortgage by utilizing various computer software.

•Resolves any issues that customers are having with their mortgage (Payments, Escrow, Payoffs, Insurance

and Taxes).

Options Specialist

DAVID WEEKLEY HOMES - Orlando, FL - May 2004 to October 2007

Responsible for contacting vendors and maintaining updated prices on items in JDE Accounting database. •

Price out custom options that were sold in the home and entered the prices into the Database. •Maintain daily

contact with designers and vendors on custom options prices.

Design Consultant

TRADITIONAL FLOORCOVERING - Orlando, FL - October 2002 to March 2004

Maintain customer relations with existing clients and coordinates all aspect of the design process with the sales

representatives and the members of the management team.

• Provide customers with information and guidance regarding design decisions for their newly purchased home.

•Help customers select the interior selections of their house. Attend workshops on the products offered at the

design center.

Teacher

IDYLLWILDE ELEMENTARY SCHOOL - Sanford, FL - October 1999 to May 2002

Responsible for all aspects of teaching core subjects (i.e. reading, math, science, social studies) to second

grade students which entailed preparing and implementing lesson plans, testing and evaluating students. •

Conducted parent/ teacher conferences. Administrative duties: Maintained extensive documentation on each

student (i.e. progress reports, cumulative folders). Utilization of computers with customized software for grading

system and lesson plans. • I also served on Social Studies / math science committees and was a member of

team which wrote a grant that won the Disney Teacherific Award.

EDUCATION

Bachelor of Science in Elementary Education

UNIVERSITY OF CENTRAL FLORIDA - Orlando, FL

SKILLS

Computer Skills: JD Edwards Accounting Database, Microsoft Word, Outlook, Excel, Lotus Notes, AS400,

Equator,Carcher, CARDS, SPI, Data Entry, P260 imaging software

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