Customer Service High School

Margarita R. Lalane

**** ** ***** ******, ***** Miami, Fl. 33168

Email: *********@*******.***

Tel: 305-***-****/Cell: 305-***-****

OBJECTIVE: To obtain a full time position where I could demonstrate my extensive office

management communication and administrative skills within the public or private sector.

WORK EXPERIENCE:

OPALOCKA POLICE DEPARTMENT:

Communication Police /January 2012-August-2012

Position: Communication Officer

Responsible for incoming emergency and routine calls, updating information into the computer aided

dispatch system and making entries into FCIC/NCIC for missing stolen or wanted articles, vehicles or

persons.

HOMELAND SECURITY DEPARTMENT:

January -2003 April-2011

Note: Worked under different contractors who provide services to immigration and naturalization service;

Held different positions under the same management.

FED CONSULTING

Position: Records Clerk I

Worked with the adjudication unit and was in charge of the main file room, auditing files, preparing

reports, data entry of Alien Numbers etc.

DELL SYSTEM

Position: Staff Assistant

Worked under the freedom of information act unit and was responsible for scanning and auditing

documents for immigration Attorneys’. Assisting customers with obtaining forms and applications under

different categories I-90, I- I31, N -400, N -600 Etc. Answering phones, taking messages, providing

guidance and instructions to customers seeking legal status in USA.

PEROT SYSTEM GOVERNMENT SERVICES

Position: File Clerk

Responsible for the main file room in the records department of the Homeland Security Dept. Files

approved or denied by Officer’s for customers seeking legal status in the USA.

CHOCTAW MANAGEMENT SERVICES

Position: Fee Clerk Responsible for fee collections, including checks, money orders, bonds, verifications

of endorsements, preparing report’s and logs, deposits, safe, fax support, copies, etc.

OXYZ INSURANCE GROUP:

July 200-November-2001

Position: Consumer Division Assistant

Responsible for providing assistance to the Consumer Division Manager. Preparing letters memos,

and providing information to customers.

HOMELAND SECURITY DEPARTMENT:

January 1996-December -1999

Position: Application Clerk

Providing applications forms to customers seeking legal status in the United States, providing information

of cost of documents where to send and steps to continue documentation process.

PEACE CORPS/AMERICAN EMBASSY:

May 1989-December-1994

Position: Administrative Secretary

Providing Secretarial assistance to the administrative officer, program managers, Peace Corps Volunteers

and medical staff. Handled and processed Government Travel Request (GTRs).

Back-up Receptionist.

COLLECTION OFFICER: Responsible for billing and collections including: issuance and control of

billing documents regarding overpayments, reimbursements, sales of services and remittances.

EDUCATION:

*Santo Domingo, Dominican Republic

Abbott’s Commercial Academy (Administrative Secretarial Studies August 1980-Spet. 1982).

*San Luis Gonzaga, High School Studies (August 1976- August-1979).

High School studies equivalent to USA studies.

LICENSES AND CERTIFICATES:

Public Notary –May 2004 to Present

Caregiver certified by DCF May 2001.

Professional Etiquette, organizational skills, type 45-50 WPM /Customer Service, data entry, working

directly with the public, computers, fax machine, copiers, audit guns, etc.

LANGUAGES: ENGLISH, SPANISH AND KNOWLEDGE OF FRENCH

CERTIFICATES: DHS, USCIS, ICE, WBT, Information Security Awareness 2004-2010.

References upon request

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