Engineer Management
Resume:
MD KUTUBUDDIN *, bHUKAILASH ROAD(bABU BAZAR)
Dist.-kOLKATA, West
Bengal,pin-700023
**.******@*****.***
*****.******@*****.***
OBJECTIVE
To obtain a liable position in an esteemed organization where I can apply my skills
and knowledge and find new challenges.
TECHNICAL EXPOSURE
2 years & 7 Months of Industry experience as an IT Professional who have acquired
knowledge on Project Implementation, Execution, People Management and Infrastructure
Management. Always eager to learn and apply acquired skills to analyze and provide
viable solutions.
Have worked and practical experience on major areas:
- Knowledge of Operating Systems Server 2003, 2008, XP (Professional) & Windows 7, 8
LINUX & Centos .
- Knowledge of POS Application like Retail pro 9, REM, TPLinux and Operance
- Knowledge of Call Logging tools like BMC
- Installation and Troubleshooting of POS SYSTEM
- Installation and Troubleshooting of Branded PC's like DELL, COMPAQ, HCL, HP and
Other Assembled PC's.
- Knowledge of Active Directory, DNS, DHCP, Group Policy, TCP/IP & OSI
- Installation, Configuration and Administration of Windows 2003
- Backup and Restoration procedures Active directory.
- Configuration of Remote Desktop.
- Configuration of Active Directory.
- Installation and Configuration of Local, Network Printers, Scanners etc.
- Maintaining User accounts and Groups.
- Manage User right Permissions of Various Directories and Network Resources.
- Troubleshooting Servicing and Maintenance of all types of Peripheral Devices.
- Installation and Configuration of Microsoft Outlook and Outlook express
Disk Management.
- Installation, Configuration and Managing Cisco 2500, 2600 Series Routers and 1900
Series L2 Switch
- Installation & Configuration of Static Routing protocol and Default Routing
Protocol on Routers and Switches.
- Developments projects and troubleshooting the problems.
EXPERIENCE
Regional IT
February 2013- Present
Planet M Retail LTD; East Zone
Provide support and manage IT operations at 13 stores and Warehouse in Eastern
Region, West Bengal, Orissa and North Eastern states.
Create and maintain good relationship with Vendor and Team Members. Face critical
situations and issues/problems with a positive and solution oriented approach which
inspire and motivate team members and me as well.
Provides direct supervision to a large team of operational level team members.
. Contributes to area by ensuring quality of tasks/services provided by self and
others.
. Supervised team will generally perform multiple tasks and possess a variety of
skills and/or knowledge.
. Develops an understanding of internal operations and how related teams interact to
achieve results.
. Improves process efficiencies in support of objectives.
. Recommends actions and regularly exercises discretion in regard to key business
processes within the team.
Engineer Customer Support (Future Group Project)
November 2012 - February 2013
AGS Transact Technologies Ltd, Kolkata
Provide support and manage IT support at several Stores in Kolkata.
Create and maintain good relationship with Customer, Vendor and Team Members. Face
critical situations and issues/problems with a positive and solution oriented
approach which inspire and motivate team members and me as well.
Handling client and end users for site related escalations with proper justification
maintaining SLA.
Management Reporting and Timely escalation. Update stakeholder and enhance
awareness.
Prepare and maintain inventory for IT assets and relocation of
equipments/peripherals,
FMS ENGINEER (Future Group Project)
August 2011 - November 2012
PCS Technology, Kolkata
Manage Desktop, Windows Servers and Network to keep connection alive that is the
primary and important requirement of the Store operation. Maintain Antivirus server,
Update Operating System with security patches and Antivirus. Maintain Network Links,
POS, UPS, and Local/Network Printers and troubleshoot the problems.
It involved the entire Desktop as well as server related day- to-day calls on client
sites with the
help of remotes management software's like RDP (Remote Desktop Protocol), VNC
etc. Provide Technical support to client in total Windows XP & Windows 2003
environment. Work on BMC Remedy to check open Ticket and close ticket within SLA
Network Support Engineer Trainee
December 2010 - May 2012
Aletheia Technolgies PVT LTD, Kolkata
1.Monitoring of the POP equipments like routers, modems, UPS, A / c etc. and
ensuring they are in proper running condition to ensure 100% uptime of the POP.
Ensuring that the POP equipments are installed properly as and when new equipments
arrive.
2. Proper Labeling of equipments, cables and other related equipments in the POP to
enable easy troubleshooting.
3.Troubleshoot the terrestrial link failures in the respective POPs and update the
central NOC on the progress of the same. Liaison with the local designated vendor
for maintenance of the links as and when they are observed down.
4. Maintain all technical records of the lease / PSTN / ISDN lines ( like circuits #, pair nos. ) terminating in the respective pops.
5.maintain records of escalation charts, contact personal for electric wiring, UPS
vendors, and other details to be used in case of emergencies.
6. Maintain hardware inventory of routers / Modems etc. These routers / Modems will
be dispatched in case of any hardware turns faulty which is under HCIL maintenance.
7. Follow up with the vendor for the repair of any hardware ( Router / Modem ) in
case it turns faulty.
8.Liaison with new vendors if needed for getting the new infrastructure laid /
commissioned. To follow up for the bills on regular monthly basis with the service
providers like Bharti, Reliance, BSNL.
9. Maintain Proper records for inward and outward movement all hardware for the
equipments, v.35 cables etc.
10.plan for weekly maintenance windows in advance for preventive Maintenance etc.
and intimate the HCIL NOC.
11. The Duration of the services provided are mentioned in this document on a
allocation wise basis. Any Change in the service duration schedule will be
communicated by the Manager MNS / VPN Operations to the Contractor central
coordinator.
ACADEMIC EDUCATION
Secondary Examination Conducted by West Bengal Board of Secondary Education in year
2004.
Higher Secondary Examination Conducted by West Bengal Council of Higher Secondary
Education in the year 2008.
Bachelor in Computer Application from IIMT.
PROFFESIONAL EDUCATION
Completed JCHNP (Hardware, Network, MCSA, RHCE, CCNA) from JETKING INFOTRAIN Ltd. in
Kolkata
WebEx certified.
1) Getting Started with Meeting Center.
2) Foundations: Conducting Collaborative Meetings.
3) Foundations: Organizing Meetings.
Personal Details
Father's Name: Md Nizamuddin Marital Status: Single
Sex: Male
Date of Birth: 25 August' 1986
Nationality: Indian
Passport Detail:- G5221502
Valid Till:- 22/11/2017
Place: Kolkata
MD KUTUBUDDIN
Date:
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