Customer Service Manager

Allison Doherty

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*** * *** ******** ** *****

Phone: 201-***-**** Email: **************@*****.***

Education: Montclair State University

Bachelor of Arts in Family & Child Studies, 3.84 GPA

Bergen Community College

Associates Degree, Liberal Arts

Skills:

Strong administrative skills Verbal and written communication skills

Customer service Multitasking abilities

Problem solving skills Works well with adults and children

Fast learner Maintain excellent client relations

Ability to follow instructions well and make Ability to delegate responsibilities when

decisions with little or no supervision needed

Interpersonal skills Ability to work in a fast paced atmosphere

Time management skills Ability to handle a substantial workload

Diplomatically resolve incidents Computer skills (Microsoft office, email &

internet skills)

Employment History

Dinardi Landscape Design & Construction Emerson NJ

OFFICE MANAGER 2009-present

Duties includes customer service, logistics, creating routes based on services needed per customer, making

appointments, estimates, accounts receivable, maintaining accounts, responding to phone calls and emails,

addressing customer complaints, and ordering supplies for a large landscaping company. Also upholding and

maintaining the proper licensing necessary to apply lawn chemicals. (2009-present)

Empire CLS Worldwide Secaucus NJ

-MANAGER, GLOBAL NETWORK (2007-2008)

Managing, maintaining and expanding an affiliate network of over 300 companies worldwide. Managing and supervising

a staff of 10 employees

-ADMINISTRATIVE ASSISTANT TO GLOBAL NETWORK MANAGER (2005-2007)

Working closely with the department manager to maintain affiliate relationships throughout the world

-GLOBAL MEETINGS & EVENTS (2001-2003)

Coordinating ground transportation for groups as large as 1200 people in various cities throughout the world

-CALL CENTER AND ELECTRONIC RESERVATIONS (1997-2001)

Responsible for booking and reviewing reservations for accuracy through state of the art travel software both over the

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