Management Development

Stephen Ward

Summary

Seasoned “hands on” technology and operations executive with a broad range of

experience at both start ups and large international corporations. Consistent record of

delivering extraordinary results in growth, revenue, operational performance, and

profitability as well as demonstrated experience in planning, developing and

implementing creative solutions to address business opportunites.

Experience

2010 Present International Business Machines (IBM) Armonk, NY

Worldwide Practice Manager, Enterprise Content Management

Professional services leadership and management for multimillion data capture

practice within IBM Enterprise Content Management Lab Services. Responsible for

forecasting, pre sales, pricing and budgeting, delivery, support and profitability and

loss for all customer engagements for international clientele.

2009 2010 Consultant New York, NY

Management and technology consulting for broad client base.

Datacap, Inc.

Professional services leadership and management for enterprise data capture

software company. Acquired by IBM in August 2011 for cash and stock.

Louise Blouin Media

Business strategy consulting for major international media firm composed of art

print publications, advertising and public relations firm and the premier online

destination for art content (artinfo.com).

Workflow refactoring and consolidation of intellectual assets using Drupal CMS

system and custom module development including multilingual content publishing

for foreign syndication.

MyKnobs.com

Strategy and technology consulting for eCommerce company with 20+ commerce

enabled web sites with 70,000+ SKU catalog and over 20mm in annual sales.

Financial analysis to identify supply chain and operational improvements

Implemented conversion tracking and keyword analysis tools through Google

Adwords to reduce online advertising spend 40%.

Design and architecture of new eCommerce platform utilizing open source

Magento and integration with exisitng ERP system, including sourcing, budgeting,

and technical architecture.

RetiringbyDesign.com

Strategy, management and hands on development for start up in the senior

housing industry including design and development of retirement portal matching

stephen ward • e mail *******@*****.***

11 Pape drive • Atlantic highlands, nJ 07716 • Phone 646-***-****

online user preferences to 20,000+ retirement communities utilizing LAMP stack,

including Apache 2.0 with extensive SEO through mod_rewrite, object based PHP

5.2 and MySql 5.0. Also recruited and managed small offshore development team.

2008 2009 Something Digital, LLC New York, NY

Chief Technology Officer/VP Operations

Managed software development, project management, interactive/design group, and

network/IT support service offerings for boutique NYC technology consulting firm.

Responsible for P&L, technical architecture, delivery, customer satisfaction and

overall profitability of each client engagement. 4 direct, 20+ indirect reports. Major

projects included:

Provided technology strategy, functional development, deployment, and

maintenance of all web properties and custom software applications, hosting, and

infrastructure for the Partnership for Drug Free America. Key technologies

included Kaseya agent server monitoring across multi tierd large scale web farm

(3 4 million hits/month), ASP.NET, C#, Google Analytics.

Mobile development in partnership with Motorola Inc. for broad range of clients

including Major League Baseball and the NYC Dept. of Transit. Technologies

included Java ME, .NET Compact Framework, Palm OS and iPhone Objective C

on a variety of handheld devices.

Business plan development and prototype for InnoZone, a startup venture and

social networking site measuring relative expertise in a variety of subject matter

areas funded by NYC based VC Richmond. Key technologies include MVC

architecture utilizing J2EE, JBoss, JSON, JQuery and JSP Java based web

framework..

2005 2008 Fiduciary Technology Partners, LLC New York, NY

Managing Partner/Chief Technology Officer

Founding partner in application service provider (ASP) startup servicing the Planned

Giving sector. Executive responsibility day to day operations of technology, finance,

and administration.

Design and development of online wealth management system providing

investment processing, trust accounting, and online trade execution to 2000+

stephen ward • e mail *******@*****.***

11 Pape drive • Atlantic highlands, nJ 07716 • Phone 646-***-****

custodians, investment advisors, brokers, and foundation employees with over 1.6

billion in assets.

Managed large (20+ developers) offshore development team; implemented coding

standards and source control; architected fault tolerant and fully redundant

production, UAT, and development environments.

Responsible for P&L statement and achieving company fiscal objectives,

including overseeing budgeting and monitoring of expenditures. Monthly company

financials and payroll using Quickbooks.

Acquired by large financial services organization for cash and stock.

2001 2005 GlobalServe, Inc. Valhalla, NY

Chief Technology Officer/VP Operations

Executive responsibility for short and long term technology strategy and day to day

operations for eCommerce startup. Specific responsibilities include:

Management of 30+ employees across technology and operations (Development,

IT, Fulfillment Services and Call Center).

Chief architect and developer for web based IT provisioning, support, and asset

management application servicing Global 2000 corporations. Key technologies

include Microsoft .Net tools including Commerce Server, Visual Basic, Visual C+

+, and XML. Extensive custom ad hoc reporting capability via Crystal Reports.

Design and implementation of Call Center technology infrastructure including 24

station PBX switch with redundant analog backup from 3 different

telecommunication carriers. Implementation of customer and internal call center

Service Level Agreements with automated alerts and reporting.

Present and articulate technology strategy to Board of Directors and outside

investors including Fremont Ventures, Hudson Venture Partners and Walden

Capital Partners. Develop and maintain relationships with strategic partners

2000 2001 The FeedRoom, Inc. New York, NY

stephen ward • e mail *******@*****.***

11 Pape drive • Atlantic highlands, nJ 07716 • Phone 646-***-****

Vice President, Technology

Responsible for the management of all technology architecture, planning,

development and operational functions for broadband video dot com startup. Specific

responsibilities include:

Management of 40+ employees across technology (Development, IT, QA, Product

Management).

Lead developer and architect for network of 40+ broadband and narrowband

video news web sites utilizing EJB, Servlets (JRUN, Tomcat), XML, CORBA,

JDBC, Real and Windows Media technologies. Design and implementation of

fault tolerant production environment using Arrowpoint load balancing devices,

Cisco PIX firewall and farm of Sun E220 web and application servers running

Apache and Oracle8i.

Implementation of video backhaul and asset management system, including

workflow automation for network transfer of MPEG1 video files, automated

editing and entry into Java based digital asset management system. Integration of

EMC Storage Area Network (SAN) for storage of media assets.

Communicate technology strategy and make presentations to outside investors

and venture capitalists including Warburg Pincus, NBC, and Tribune

Broadcasting.

1998 2000 Bankers Trust/Deutsche Bank New York, NY

Consultant

Senior architect and lead developer for all Internet based technologies for major

international bank. Projects included:

Led team of 10 15 developers, project managers and QA staff in design and

development for all aspects of Internet infrastructure for Global Institutional

Services, including web enablement of all existing legacy systems and data.

Authentication and encryption using custom ISAPI filters, SSL, and LDAP.

Content development, deployment and replication using ASP and Microsoft Site

Server; integration of third party applications including Crystal Reports, FileNET

document repository and migration of existing bank applications to web.

Workflow automation and development of content publishing system through

development, QA/UAT and production across multi site, 42 server Internet/Intranet

stephen ward • e mail *******@*****.***

11 Pape drive • Atlantic highlands, nJ 07716 • Phone 646-***-****

NT farm.

Public Key Infrastructure (PKI) architecture and development. Secure OLTP for

high value clients; key technologies include signed XML documents, Java

Cryptography Extension (JCE) and RSA SSL J toolkit interfacing with LaRue

SmartCard Readers and Eracom CSA7000 secure hardware modules through Java

Native Interface (JNI). Integration with root Certificate Authority used by Identrus

consortium of financial institutions.

1998 XL Insurance Ltd. City of Hamilton, Bermuda

Consultant

Senior consultant for global insurance company. Projects include:

Design and development of Internet based Global Document Management system

utilizing Lotus Notes/Domino server to service international insurance brokerage

community. Key technologies include LotusScript, server side Java and client side

Javascript as well as re engineer of existing Sybase back end data model.

1996 1998 SunAmerica, Inc. New York, NY

Consultant

Senior architect and lead developer for all Internet and Intranet related technology for

global financial institution and its subsidiaries (SunAmerica Securities, Royal

Alliance Associates, SunAmerica Asset Management, and Advantage Capital).

Projects included:

Design, development and project management of secure web based trading

system for equity and fixed income investments servicing 10,000+ brokers across

North America supporting online transaction processing utilizing SSL 128 bit

encryption with Microsoft IIS Server against an Oracle back end. Managed

development team, hardware selection, performance tuning/monitoring, and

network configuration across multiple NT server farm; implemented enterprise

wide programming standards. Application components included real time and

delayed financial information, reporting, account creation/approval/management,

order entry and execution utilizing client and server side Javascript VBscript,

Active Data Objects, PL/SQL stored procedures, Oracle Application/Reports

server and custom Active Server Components developed using Microsoft Visual

C++.

1995 1996 NorthStar Technologies New York, NY

stephen ward • e mail *******@*****.***

11 Pape drive • Atlantic highlands, nJ 07716 • Phone 646-***-****

Consultant

Senior consultant and lead developer for NYC based technology consulting firm.

Responsible for:

Development of Global Research Library intranet for the Fixed Income division

of CS First Boston using Netscape Commerce Server on Solaris and utilizing Java

and Adobe Acrobat technologies combined with a Sybase back end.

Development of all aspects of Internet/intranet for major NYC technical

recruitment agency including server installation (NCSA Httpd 1.4), original

content, graphics and inline animations, HTML and Javascript programming.

1994 1995 Transaction Information Systems New York, NY

Consultant

Internet and World Wide Web consulting for a broad international client list. Projects

included:

Lead developer for internal/external web site for American International

Companies (AIG) to serve the needs of 90,000 insurance brokers across

NorthAmerica.

Designed and developed discussion groups, interactive subscription forms, live

expert forums, registration and login capabilities, and daily news updates for

Securities Data Publishing, voted one of the Top 5% business web sites by Point

Communications.

Project management and development for web projects prototypes for diverse

clients including T. Rowe Price and the National Basketball Association.

Programming

.NET (VB, C#), Java (J2EE/EJB), C/C++, Perl, Visual Basic, JavaScript, PHP, AJAX,

LAMP, LotusScript, VBScript, JSP, ASP, IDL, SOAP, SOA, CORBA, COM/DCOM,

UML, CGI, PL/SQL, ISAPI, NSAPI, HTML/DHTML, VRML

Database

Oracle, Sybase, Microsoft SQL Server, Access, MySQL

Education/Accreditations

1999 Sun Microsystems

stephen ward • e mail *******@*****.***

11 Pape drive • Atlantic highlands, nJ 07716 • Phone 646-***-****

Sun Certified Java 2 Programmer

Sun Certified Java 2 Architect

1999 Microsoft Corporation

Microsoft Certified Professional

1989 Wesleyan University Middletown, CT

Bachelor of the Arts. Honors.

1992 Columbia University New York, NY

Master of Fine Arts. Honors.

stephen ward • e mail *******@*****.***

11 Pape drive • Atlantic highlands, nJ 07716 • Phone 646-***-****

Contact this candidate