Customer Service Sales

Kelly Cooper

** ********* ****, *********, **********, B33 9DA.

Tel: 012*-***-**** Mob: 074******** Email: ****************@*******.**.**

Profile:

A Well mannered, articulate and conscientious worker who can communicate to

customers on all levels. Smart and presentable with an ability to work as part of a

team or individually to deliver and maintain a high standard of service in every

aspect. Possessing the necessary enthusiasm, drive and motivation required to

achieve maximum sales in a retail environment. Can communicate effectively with

people from diverse backgrounds and would be an asset to any employer who

respects loyalty and responsibility.

Now looking for a new and challenging position, one which will make best use of my

existing skills and experience and also further my career development.

Key Skills:

• Delivering exceptional customer service.

• Having a team-oriented approach to working.

• Excellent customer care skills.

• Track record of achieving agreed tasks and objectives.

• Can work efficiently and accurately in a fast paced customer service driven

environment.

Employment History:

Prospects Services

National Careers Service Apprentice

• Providing support for National Careers Service Advisors

• Supporting other contracts such as Job Centre Plus, Youth Contract and

LPPA

• General administration, such as filing, faxing, photocopying and sending

memo’s

• Maintaining an electronic and hard copy filing system

• Providing training and orientation for new staff

•Assisting and supporting advisors to reach their daily target

•Meeting and greeting customers and visitors

•Taking customers to their allocated advisor

•Dealing with customer enquiries

•Handling petty cash

•Reimbursing customers with travel expenses

•Processing invoices

Administration Assistant 2010 –2011

Orthodontics Exclusively

• Meeting and greeting clients.

• Typing documents and distributing memos.

• Handling incoming / outgoing calls, correspondence and filing.

• Faxing, printing, photocopying, filing and scanning.

• Monitoring inventory, office stock and ordering supplies as necessary.

• Updating and maintain the holiday, absence and training records of staff.

• Responsible for purchase orders.

• Raising of purchase orders and invoice tracking.

• Creating and modifying documents using Microsoft Office.

• Setting up and coordinating meetings and conferences.

• Involvement in social media implementation.

• Updating, processing and filing of all documents.

Education and Training:

CTC Kingshurst Academy 2007 – 2012

GCSE’s:

English Literature C

English Language D

Science OCR C

Business Studies A

Mathematics E

Hobbies and Interests:

• Socialising

• Travelling

•Shopping

• Visiting new places

References available on request

Contact this candidate