Customer Service Sales Representative

JASON WHITEHEAD

*** ****** ********, ********, ******** 23225

804-***-**** *******@*****.***

OBJECTIVE

To obtain a position that will allow me to utilize my knowledge and

experience to increase profit margins, productivity and quality.

SUMMARY OF QUALIFICATIONS

. Proven track record of providing excellent customer service

. Over 11 years experience in troubleshooting and resolving customer

issues.

. Over 5 year's material handling within a warehouse environment.

. Highly motivated self-starter with proven decision-making and problem

solving skills.

. Proficient in MS Office Suite applications (Word, Excel, Power Point,

Outlook).

PROFESSIONAL EXPERIENCE

United Parcel Service 2011 - present

Package Handler (PT)

. Lift, lower and slide packages between 25 and 70 lbs. in a physical and

fast-paced environment.

. Unload and load fragile packages from freight trucks using pallet jacks,

fork lifts and various tools.

. Followed all safety "OSHA" rules and maintained a clean workstation.

. Maintained a clear driving record.

Comcast 2007 - 2012

Front Counter Rep

. Provided excellent customer service in a fast pace face-to-face service

center.

. Troubleshoot customer problems prior to preparing work orders for

maintenance requests

. Ensured the appropriate follow-up procedures were met.

. Met or exceeded sales and service goals by evaluating and satisfying

customer needs.

. Served as a sales representative to sell packages of existing services

and/or upgrades.

. Inputted customer orders and information efficiently and accurately into

the payment center database.

. Traveled to other payment centers within the enterprise to provide

necessary support.

. Warehouse responsibilities included inventory control, shipping and

receiving, and product distribution.

Infineon Technologies / Qimonda 2004 - 2007

Skilled Level Manufacturing Associate

. Performed inspection duties using high power microscopes and other

machinery to design, develop and etch patterns on computer chips.

. Handled and performed multiple tasks requiring close visual attention,

distinguished color and depth to reduce production errors.

. Performed basic math calculations and identified basic functional

problems.

. Updated computer tracking systems and manual logs.

. Interfaced with supervisors, engineers, technicians, and co-workers to

resolve production issues on a daily basis.

. Identified functional problems and took corrective actions to limit

defects on computer chips.

. Worked in clean room environment.

. Certified on CMP (Chemical Mechanical Process) tools and all support

tools such as Tungsten, Mirra, Speedfam, UV 180, scrubbers and sorters.

SunCom Wireless 2002 - 2004

Account Supervisor

. Responsible for customer retention and developing a rapport through

negotiations and professionalism.

. Substantially reduced the percentage of customers who wanted to close

their account.

. Acted as mentor for new reps and became the lead "go-to" person for

particularly challenging calls.

. Responsible for customer retention and developing a rapport through

negotiations and professionalism.

Customer Care Representative

. Promoted to handle highly sensitive inbound calls.

. Consistently met performance benchmarks in all areas (speed, accuracy,

volume).

. Calmed angry callers, repaired trust, located resources for problem

resolution and designed best-option solutions.

. Answered an average of three hundred customer calls a day through the

call center queue.

. Handled customer inquiries, complaints, billing questions and payment

extensions.

. Known for ability to resolve a wide range of customer issues and elevate

customer satisfaction levels.

EDUCATION/MILITARY

Richmond Technical Center 2013-present

Major: Small Business Minor: Carpentry

United States Navy, 1992-1994, Honorable Discharge

Operations Specialist

. Operated radar, navigation and communication equipment in the Combat

Information Center.

. Evaluated radar displays and other combat information; identified ships

and aircrafts, and determined target distances, bearings, and altitudes.

. Performed the tactical decision and control function on board the ship.

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