Administrative Assistant Customer Service
Resume:
NICOLE R. BRIGGS
OAKLAND, CA *****
TECHNICAL SKILLS
MS OFFICE SUITE OUTLOOK, WORD, EXCEL, ACCESS, POWERPOINT 2003-2010, GOOGLE GMAIL, GOOGLE CALENDAR,
Lotus Notes, CALENDARING and SCHEDULING MEETING LOGISTICS, INVENTORY AND AUDITING, ADOBE, HR
MICROSYSTEMS, INVOICING, ACCOUNTING, AS400, SAP, Reconciliation, PURCHASE REQUISITIONS AND EXPENSE
REPORTS, MICRO EDGE GIFTS AND CONTRIBUTE DATABASES, KPHEALTH CONNECT, MAINFRAME/CIPS, MAXIMO 2.0, FILE
MAKER PRO, DATA ENTRY, RECEPTION/FRONT DESK, TYPING 55, DICTATION AND TRANSCribing
EDUCATION
ACUPRESSURIST - ACUPRESSURE INSTITUTE (BERKELEY, CA)
INTERIOR DESIGN - CHABOT COLLEGE (HAYWARD, CA)
WORK EXPERIENCE
Recruiting Solution Inc. - BRIDGE Housing
December 2012
Occupany Administrator (Contractor)
Input and updated rental changes
●
Compiled and formatted tenant notice letters
●
Assisted with filing current tenant inspection reports
●
TEAM PERSONA- LBNL July 2011 –
April 2012
FINANCIAL ASSISTANT (CONTRACTOR)
UTILIZED MONTHLY REPORTS TO SEND NOTIFICATION TO EMPLOYEES OF THEIR EXPIRING MLA PROJECT(S)
●
CREATED AND MAINTAINED A DETAILED DAILY TRACKING LOG PER EMPLOYEE PROJECT(S)
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REVIEWED AND VERIFIED ACCURACY OF INFORMATION PER REQUEST FORM AND SET-UP TEMPORARY EMPLOYEE PROJECT FILES
●
UNTIL PROCESSING WAS COMPLETE
COMPARED PROVIDED BUDGET TO THE REQUEST FORM FIGURES; FOLLOWED THROUGH WITH ANY DISCREPANCIES
●
SET-UP AND MANAGED PERMANENT HARD AND ELECTRONIC EMPLOYEE FILES OF COMPLETED AND EXECUTED REQUEST FORM
●
AND DOCUMENTS
CREATED
● ILA AND MLA FORM PROCEDURES, ALONG WITH THE SR. FINANCIAL ANALYST AND FINANCIAL
USER FRIENDLY
ASSISTANTS DAILY/MONTHLY RESPONSIBILITIES
USED GMAIL/GMAIL CALENDAR
● TO SCHEDULE FOLLOW-UP AND COMMUNICATE WITH LBNL and UCBerkeley
customers
OFFICETEAM- LA CLINICA FEBRUARY
2011 - JUNE 2011
ADMINISTRATIVE ASSISTANT (CONTRACTOR)
RECONCILED 180 GRANTS AND CONTRACT FILES; AUDITING, SORTING, ORGANIZING AND EXTENSIVE FILING OF ELECTRONIC
●
AND HARD COPY FILES
INVENTORIED PROPOSAL
● NOPS FILES AND IDENTIFIED AND TRACKED MISSING DOCUMENTATION
AND
ENSURED CURRENT COI’S ON FILE AND REPORTED DISCREPANCIES TO CEO
●
UPDATED AND REFORMATTED GRANT/CONTRACT CHECK LISTS
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CREATED AND REFORMATTED LETTER TEMPLATES AND BINDERS FOR DEPARTMENT STAFF
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INVENTORIED DEPARTMENT LIBRARY; PURGED AND /OR ARCHIVED BOOKS AND SOFT COPY DATA
●
PREPARED EXPIRED CONTRACT FILES FOR STORAGE; INVENTORY, AUDIT, INPUT DATA INTO FILEMAKER PRO, PACKED AND
●
SCHEDULED PICK-UP
ASCOT STAFFING-COLLIER INT’L, KAISER PERMANENTE, DYNAVAX JUNE 2005 –
SEPTEMBER 2010
ADMINISTRATIVE ASSISTANT, HR ASSISTANT, COMMUNITY BENEFITS COORDINATOR, RECEPTION (CONTRACTOR)
PROVIDED HIGH LEVEL OF FRIENDLY CONSISTENT CUSTOMER SERVICE TO COMMERCIAL TENANTS, VENDORS AND GENERAL PUBLIC
●
DISPATCHED WORK ORDER REQUESTS TO APPROPRIATE FACILITIES STAFF AND MAINTAINED DATABASE
●
MAINTAINED TENANT AND VENDOR FILES, ENSURed CURRENT BUSINESS LICENSE, COI’S, W9’S
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MANAGED DIRECTORS CALENDAR WITH A HIGH VOLUME OF scheduling MEETINGS AND LOGISTICS
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PROCESSED INVOICES UTILIZING SAP, expense reports, RESOLVED ISSUES WITH VENDORS,
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SET UP DIRECT BILL WITH VARIOUS HOTELS AROUND THE BAY AREA AND MAINTAINed A STRONG RELATIONSHIP WITH VENDORS
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DEVELOPED AND MAINTAINED DATABASE OUTCOME MEASURING FOR CCS PROGRAM IN DIABLO/NAPA-SOLANO AREA
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MONITORED, TRACKED AND PROCESSED OVER 100 GRANT APPLICATIONS FOR OAKLAND AND RICHMOND SERVICE AREAS
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MANAGED GIFTS DATABASE OF GRANT APPLICATIONS, GRANT DOCKETS, submit RFP’s and DISTRIBUTE CHECKS,
●
ACCEPTANCE AND DENIAL NOTIFICATIONS
REVIEWED CV’S/RESUMES,
● SCHEDULED LARGE PANEL INTERVIEWS, UPDATED JOB POSTING WEBSITES
ARRANGED TRAVEL AND HOTEL ACCOMMODATIONS FOR POTENTIAL EMPLOYMENT CANDIDATES
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WORKED WITH HIGHLY CONFIDENTIAL DOCUMENTS AND TIME SENSITIVE ISSUES
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PERFORMED AUDITS AND ANALYSIS OF NEW DATABASE PENDING IMPLEMENTATION
●
WROTE AND PREPARED CORRESPONDENCE, DISTRIBUTED AGENDAS, ANNOUNCEMENTS, AND
● MATERIALS
UPDATED PHONE DIRECTORIES AND CLIENT CONTACT INFORMATION
●
HELPED ORCHESTRATE AND VOLUNTEER AT KAISER EVENTS SUCH AS OPEN FORUM, TAVIS SMILEY’S-ROAD
● HEALTH, LA
TO
CLINICA HEALTH FAIR AND HIV/AIDS TESTING PRESS CONFERENCE WITH THE MAYOR OF OAKLAND
KIMCO- NORCAL MUTUAL INSURANCE AND IAPMO, RESEARCH AND TESTING JULY 2003 –
NOVEMBER 2006
HUMAN RESOURCE ASSISTANT, PERMIT STAFF ASSISTANT (CONTRACTOR)
SUPPORTED VP OF HUMAN RESOURCES, HR MANAGER, AND STAFF
●
SCHEDULED INTERVIEWS, PROCESSED RESUMES, INPUT APPLICANT DATA IN HRIS SYSTEM AND GENERATED RESPONSE LETTERS
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DEVELOPED EXTERNAL RECRUITER DATABASE
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PERFORMED BACKGROUND CHECKS AND VERIFICATION OF EMPLOYMENT
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PROCESSED AND RENEWED MANUFACTURER APPLICATIONS, GENERATED APPROVAL AND DENIAL LETTERS
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CREATED WORKSHEETS AND FOLDERS FOR NEW APPLICANTS, RENEWALS, ALONG WITH ASSIGNING FILE NUMBERS AND TRACKING
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UPDATED AND MAINTAINED ENGINEER FILES OF NEW PRODUCTS, ADDITIONAL MODELS AND MODIFICATIONS PER COMPLIANCE
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CREATED AND MAINTAINED TRACKING HR REQUISITION LOG
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MAnaged JOB POSTING WEBSITES, COVERED SWITCHBOARD OF UP To 20 LINES AND RELIEVED RECEPTion staff
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PREPARED TRAINING MATERIALS; COPYING, COMPILING, PACKAGING AND MAILING OUT MATERIAL VIA COURIER AND OR IN-HOUSE
●
MAIL SERVICE
HANDLED
● INCOMING CALLS, VISITORS/CUSTOMERS, MAIL, FAXES, AND COURIER needs
Adecco and Kelly Services -SUN MICRO SYSTEMS, ROSS REGIONAL OFFICES, April 2000 –
October 2001
Quality Control Clerk, Administrative Assistant and Accounting Assistant
(Contracting)
Approved
● OR DENIED COMPLETENESS OF MILLION DOLLAR MAINFRAMES ACCORDING TO CUSTOMER SPECIFICATIONS
TRAINED QC TEAM MEMBERS IN NEW DEPARTMENTAL QUALITY CHECKING PROCESSES
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PROVIDED SUPPORT TO VP OF BUSINESS INTELLIGENCE GROUP AND STAFF OF EIGHT
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SCHEDULED BUSINESS PARTNER MEETINGS ON AND OFFSITE, INCLUDING TRAVEL PLANS
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DATA ENTRY OF INCOMING INVOICES, TRACKED SALES REPRESENTATIVE COMMISSIONS AND
● DISTRIBUTED CHECKS
ETEC SYSTEMS INC. AUGUST
1995 – JANUARY 2000
FACILITIES COORDINATOR (PERMANENT)
SUPPORTED FACILITIES DIRECTOR, TWO MANAGERS, AND STAFF
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UPDATED AND MAINTAINED MAXIMO DATABASE OF ALL OPEN AND CLOSED WORK ORDERS
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PRODUCED MONTHLY PRODUCTIVITY ANALYSIS REPORTS
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PROCESSED REQUISITIONS, PURCHASE ORDERS, and maintained files
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ASSISTED IN MANAGING AND NEGOTIATING CONTRACTS WITH EQUIPMENT VENDORS
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