Customer Service Engineer

Objective: In pursuit of challenging assignments in Java Technology that

would utilize my broad skill set and expertise to make a positive

impact to the organization and help achieve corporate goals.

. Solutions focused, meticulous Systems Engineer

. Bachelor of Technology degree with two years of experience in software

development

. Skilled in following requirements documents to accurately develop and

test code

. Experienced working with projects for within banking and finance

sectors, including mobile banking applications

. Proven capability in addressing issues logically and technically while

providing excellent customer service

. Skillful in learning new technologies; ability to work both in

independent and collaborative environments

. Proactive approach in initializing and accomplishing tasks

. Recipient of an On the Spot Award for developing complex product

features

. Recipient of Band 1 rating for exceptional performance by previous

employer given to only 5% of employees

Technical Proficiency

Operating Systems: Windows

Languages: Java, PL/SQL

Edition and Framework: J2EE, MVC

Markup Languages: HTML, JSP, XML Basics, JQuery Basics

Scripting Language: JavaScript Basics

Databases and tools: MySql, iReport, ClearCase Rational

Professional Experience

Systems Engineer 2010 - 2012

Infosys Technologies Limited, Bangalore, India

Project: Airtel Money

Infosys WalletEdge Platform provides businesses and customers a whole new

way of doing financial transactions. This end-to-end platform enables a

financial ecosystem, comprising of consumers, merchants, telecom

enterprises, banks, governments and enterprises, to seamlessly and

efficiently process financial transactions.

Responsibilities:

. Developed software and designed test cases

. Interacted with clients regarding feasibility of a module and prepared

high level design documents

. Accomplished the development of many use cases by programming in Java

. Synchronized with other team members to achieve deadlines and without

customer escalations

. Provided assistance to peers in developing solution documents, change

requests and unit test plans

. Developed PL/SQL procedures to automatically generate Excel and PDF

format reports

. Developed more than seven Change Requests (CRs) independently and

received recognition from both clients and senior management

. Analyzed client requirements and worked with team to ensure complete

understanding and development of software accordingly

. Administered offshore development of database level changes and

resolution of critical issues

. Assisted in defect fixing many critical issues and ensured delivery

within specified timelines

. Mentored and coached new team members in the efficient delivery of

assigned tasks

University Projects:

. Accomplished my final year project in Indian Space Research

Organization (ISRO) with a 4 member team to develop an Active Pixel

Sensor based Space Camera

. Worked on Mini Projects to implement a circuit for On-Off Temperature

Control and introduced circuit for Microphone Pre-amplifier using

Pspice software

Education

Bachelor of Technology in Electronics and Instrumentation 2010

Amrita School of Engineering, India

Other Particulars

Attained a CGPA of 4.84 out of 5 in Infosys Training Program which included

C and C++ programming

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