Software Project

Robert Phillips

Lan Admin at Con Edison

************@*****.***

Summary

Desktop Support Analyst with experience providing Help Desk and client side support, as well as System and

Network Administration. Key member of a team participating in a Windows 7 deployment project. Ability to

setup, implement and support a wide variety of software and technology systems, including Windows 7/XP,

Windows Server 200-2008. Excellent communication skills with the ability to explain complex technologies to

clients in a simplified manner.

Experience

Lan Admin at Con Edison

2008 - Present (5 years)

Troubleshooting over 300 devices, which included dell workstations GX270, GX280,GX620,GX755,

GX745, GX960, Panasonic tough-book's CF-30 series, & CF-52 series, Konica Minolta's document

scanner/printer copier.

Participated in deploying Windows 7 operating system to desktops

Supported various PC issues with users in the office and in the field.

Traveled to various locations to help end-users with Computer related issues.

Participated in deploying Microsoft Office 2007 & 2010

Lead on the printer migration project for the Brooklyn region, worked with the software developers to deploy

proprietary software.

Supported mobile users with laptop connections, to the domain using Netmotion.

Ensured mobile devices had encryption software installed aka credent

Field Service Technician for break/fix on all Hp Laser Jet Color and B/W printers, HP Proliant DL 360 G1

thru G4 series servers, IBM laptops, and Dell OptiPlex series Desktops

1 recommendation available upon request

Desktop Support Technican at Metropolitan Hospital

August 2005 - February 2008 (2 years 7 months)

Troubleshoot Dell OptiPlex series desktops, Gateway Desktops, Compaq Desktops, Networks

Installed various medical software, Misys CPR Ultiview, Vista Product/Web Client, Siemens Database

Worked with Novell GroupWise 6.5 Setup client Workstations on the Network

Supported HP Printers

Systems Administrator at North American Precis Syndicate (NAPS)

March 1993 - October 2004 (11 years 8 months)

Supporting and maintaining over 150 nodes on a Windows network

Provide network security, troubleshooting for laser printers, Dell work stations, Dell Servers, photo copiers

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Back up of Servers and Phone System Voice mail, checking all server logs, maintaining the E-mail Server,

installing Service packs and patches on Windows 2000 professional desktops, Windows 2000 servers

Set up new workstations, end-user training, voice T1, data T1, ISDN BRI communications in 5 major cities

Worked with consultants on various issues of network support & upgrades.

Ensured phone bills were paid, ISP bills were paid, ordering equipment for the high-end laser printers, Setting

up Network budgets, and making recommendations on new equipment and software.

Provided detailed weekly and monthly reports

Volunteer Experience

Computer Support at Pathways to Housing

November 2000 - May 2003 (2 years 7 months)

Helped the workers with there PC and printer issues also helped start there IT Department

Courses

Blue data Technical

A

Projects

Printer Migration

February 2009 to May 2011

Members:Robert Phillips, Felipe Estrada Jr., Greg Pesantes, John Cicali, Eugene Mokrov

Moving printers from a production Server to a real print server with Territory naming convention using

windows server 2003

Skills & Expertise

Disaster Recovery

Servers

Microsoft Exchange

DNS

Virtualization

Windows Server

Norton Ghost

Active Directory

Windows 7

Cisco Technologies

Troubleshooting

DHCP

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VMware

Education

Blue data Technical

2005 - 2006

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Robert Phillips

Lan Admin at Con Edison

************@*****.***

1 person has recommended Robert

"It has been a pleasure working along side with Robert for the 4 years supporting the Brooklyn/Queens

region. I know him to be a reliable, tech savvy individual that completes his projects on time and supportive

to the team. Always willing to lend a hand to overcome hurdles."

Felipe Estrada Jr., IR System Analyst (Genuent Contractor), Consolidated Edison Company of New

York, worked directly with Robert at Con Edison

Contact Robert on LinkedIn

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