Customer Service Technical Support

Shubham Srivastava Mobile: +91-936*******

E-

Mail: *******.**************@*****.***

JOB TITLE

Seeking for assignments in System Administrator/

System Engineer/Tech Support Engineer

OBJECTIVE

To be ahead of time and keep taking up challenging work while performing my

best level. Want to work in a company, which is committed to quality and

professionalism. To learn new and the latest development in various

technical aspects to be able to implement in time to come.

PROFESSIONAL PROFILE

< I have completed Bachelor of Computer Application(BCA) from Sam

Higginbottom Inst of Agri,Technology & Science,University Allahabad.

< I have completed Network Engineering Diploma from HCL Careeer Development

Centre .

< Technical Skill: Having command Knowledge in-

Operating Systems-:Windows XP,Vista,Window 7.

Application:- M.S.Office 2007

< Other: A+,N+.

< Language: C & Core Java.

ACADEMICS

. Intermediate from U.P. Board, Allahabad, in 2008.

. High School from U.P. Board, Allahabad, in 2006.

WORK EXPERIENCE

Jan 2013 to Present Nelito

Systems Ltd(TATA Group)

Technical Support Coordinator cum Operation Assistant

Including Duties:- Working with manager to provide excellent

customer service.

Store file and retrieve documents of

SCRB,DCRB.

Sort and distribute mails and faxes to

respective personal.

Providing Technical Training & support

to end-user..

October 2011to April 2012 (6 Months) DOMINIC::Working Capital

Optimized

Technical Support Executive

Including Duties:- Providing Technical Support on Software related

issue.

Providing system hardware/software

troubleshooting & upgrades.

Providing Technical Training & support to

end-user.

April 2012 to June 2012(2 Months) DOMINIC::Working Capital

Optimized

Technical Support Coordinator

Including Duties:- Providing Technical Support to Freelancer.

PERSONAL SKILL SET

< Ability to collaborate with staff at all levels and work under pressure.

< Fast learner, adapt well to changes and pressures in workplace.

PERSONAL DOSSIER

Date of Birth 02nd April 1992

Address 387 Vivek Nagar,Pratapgarh

DECLARATION

I hereby declare that the above information given by me is true to the of

my knowledge.

Shubham Srivastava

Date

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