Project Manager Customer Service

Logistics Project Manager

. ** Years of progressive experience in Global Logistics, Customs

Brokerage, Import/Export, Freight Payment, Claims Analysis, Risk

Management, and Sales Support

. Focused on developing and implementing process controls and quality

improvement initiatives to reduce costs and increase company revenue

Experience:

Quantum Corporation Colorado Springs,

CO 2006 - Present

Logistics Project Manager

. Primary systems administrator for shipping software and problem

resolution for multiple sites

. Improved End of Quarter procedures to ensure timely shipping,

supported both shipping and finance department for revenue

recognition

. Supported Sales team / customers by tracking, tracing and resolving

service issues for Quantum freight worldwide.

. Team member in establishing Hi-Tech manufacturing facility as a TSA

certified CCSF to screen airfreight and control costs.

. Screen customers/orders for Bureau of Industry and Security export

compliance

. Managed all Quantum ocean shipments from US locations, coordinating

with planners, shipping and freight forwarders to ensured availability

of products on a global basis

. Maintains ongoing interface with operations and sales on

transportation related matters

Soothsoft Innovations Colorado

Springs, CO 2005 - 2006

Logistics Coordinator

. Implemented material flow management to meet production requirements

. Maintained metrics, reports process documentation and training records

. Analyzed financial impact of proposed logistic changes, such as

routing, shipping modes, and product volumes

. Order processing, preparation of export documentation

UPS SCS, Inc. /Fritz Companies Colorado Springs, CO

1994 - 2005

Customs Brokerage

. Coordinated with all applicable government agencies, importers, over-

seas agents, steamship companies, airline and other transportation

services to ensure all Customs documentation, regulations and

procedures were accomplished with minimal delay and that customers

received the highest level of customer service

. Conducted all functions pertaining to the daily regiment in a U.S.

Customs House Brokerage office. 3461's, TIB's, 7501's, Warehouse

Entries and Withdrawals, G.O.'s, Remote filing, Classification,

Invoicing (AP/AR), OGA's

Ista Gmbh Mannheim, Germany

1988 - 1993

Import/Export Coordinator

. Order processing

. Arranged international and domestic shipping by truck, air and ocean

freight, as well as related export documentation

. Managed shipments for customer's supplier base spread out across

Europe. Responsible for adjusting routes for daily fluctuations in

freight volumes to ensure maximum utilization and on-time delivery

. Translated technical documents and correspondence from German to

English and French

. Translator for negotiating sessions and meetings with foreign partners

and investors

Education: BA in Business Administration, University Heidelberg,

Germany

First Certificate in English, University of Cambridge, UK

TSA certified

Language skills: German and French - speak read and write fluent

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