Customer Service Security

B RIAN MACKEY

*** ******** ***.

Staten Island, NY 10303

Cell: 917-***-**** Email: *******@*****.***

Recent activity and current goals: Since the end of December of 2008, I have been a student and stay-

at-home dad while my wife worked full time pursuing a Retail Management career. I am now both ready

and eager to re-enter the work force.

Aron Security for ADT security systems July 2008 - December 2008

Alarm Responder

On call position. Answered calls and dispatched to listed location of sounding alarm.

Assessed premises for threats or disturbances. Entered and reset alarm device.

The Gap Inc. Staten Island Mall, Staten Island, NY October 2006 - April

2008

Store Detective/Loss Prevention

Conducted surveillance of store and outside perimeter to detect shortages

and loss, security and safety concerns, and suspicious activities as they

occurred, using both floor observation methods and CCTV.

Made stops of suspected shoplifters using the 4-point method.

Detained and released shoplifters to the proper authorities

after filing appropriate paperwork.

Made recommendations to prevent further losses.

Vonage Holdings Inc. 23 Main St., Holmdel, NJ March 2006 - July 2006

Customer Service Agent/Retention Department

Serviced customers in a call center-based environment by answering phone calls,

e-mail based inquiries, and provided technical support to resolve issues

Kept detailed log of calls and resolutions.

Managed all aspects of customers’ accounts including credits, debits, billing

opening, closing, suspensions and retentions.

Starbucks, Forest Avenue, Staten Island, NY April 2003 - October

2003

Barista

Serviced and prepared Starbucks brand drinks and pastries.

Interacted personally with customers and resolved any questions,

problems or concerns presented.

SKILLS: CompTia A+ certified. Trained in active listening skills.

Trained in 4 step method of observation and detainment of

suspected shoplifters. NYS security guard license.

Contact this candidate