Engineer Customer Service

SUNDER KISHORE RAVADI

Cell: 984-***-**** / 998-***-****

Email address: *************@*****.***

OBJECTIVE

Seeking a global carrier as a successful UNIX / STORAGE Administrator

by keeping abreast with the latest technical advancement in the field of

Unix/Linux administration and advanced storage administration, which will

enable me to offer the best of my professional ability and derive utmost

job satisfaction & knowledge of the field.

EDUCATIONAL QUALIFICATIONS

Special Diploma in Electronics with specialization in Computer

Engineering from Government Institute of Electronics, Secunderabad.

OTHER QUALIFICATIONS/CERTIFICATIONS

[pic] Red Hat Certified Engineer (Red Hat Enterprise Linux 5)

Certificate Number: 805************

[pic] Data ONTAP Fundamentals, Release 7.2

OPERATING SYSTEMS KNOWN

WINDOWS 2000 to WINDOWS 2008; Windows 7; RHEL 5.5 ;Solaris 9 & 10 ;

PROGRAMING/SCRIPTING LANGUAGES AND DATABASES KNOWN

Perl, Php, Shell, MySQL

BRIEF SUMMARY OF EXPERIENCE

FIRM/COMPANY POSITION/RESPONSIBILITIES TIME-PERIOD

Yesman Technologies Service Engineer 1 Year (Dec-93 to

Dec-94)

Alfa Business Systems Sr. Customer Support Engineer 1 Year ( Dec-94

to Apr-96)

Advanced Micro Sr. Customer Support Engineer 5 Years (May-96

to May-01)

Computer Services

(Wipro Franchise)

Infoton (P) Ltd FM Engineer (System Administrator)1 Year ( May-01

to Aug-02)

Vision Labs (I) Pvt. Ltd. Customer Service Engineer 3 Years (Aug-

02 to Mar-05)

Zenith Computers Ltd. Customer Service Engineer Year (Apr 05 to

Nov 2005)

Synopsys (India) Pvt. Ltd. UNIX systems Admin Working since

Nov 2005

PROFESSIONAL EXPERIENCE IN DETAIL

0. Working as a UNIX systems admin in Synopsys (India) Pvt. Ltd. From

21st Nov 2005.

Synopsys is a most reputed multinational company deals with

Electronic Design Automation tools.

Job Profile

> Currently Placed at Data Center Implementation and maintenance

at RCI (Research Center Imarat, Hyderabad ) from Synopsys.

Getting involved in installation of Linux, Windows 2008 R2,

Solaris 10 Operating systems on Dell Power Edge servers.

Configuration of CISCO 4506 and 3560 switches. Configuration of

Storage FAS 2040. And Maintaining all the infrastructure.

> Installation of New UNIX Servers at data center.

Getting involved in Installation of Linux, UNIX servers at data

center using Kickstart and Jumpstart at Synopsys Inc., data

center at Bangalore.

> Storage administration.

Administering netapp storage by creating aggrigates, volumes,

qtrees, quota allocation, snapshot clearing, Home directory

migrations, Home directory retirements, Storage backup, Filer

setup.

> Unix / Linux administration.

Debugging the Machine issues, Managing NFS mount issues, Cronjob

creations, supporting user issues, Restarting services as and

when required, Restarting servers remotely as and when required.

> Scripting and Development

Involved in automation of processes, by writing scripts in PHP

and PERL for Various Projects and processes. Creating and

maintaining databases and table in MySQL database.

> Advising and training New Employees.

Giving training and advising junior employees in their day to

day work and Projects.

0. Worked as a Customer Service Engineer in ZENITH COMPUTERS LTD. From

1st April 2005 to Nov 2005.

Zenith Computers Ltd., is a leading Computer Manufacturer in India.

Job Profile

> Installation of New PCs

Installation, administration and configuration of Operating

systems. Configuration of TCP/IP, Proxy Servers, Software

installation on different platforms.

> Disaster recovery / Trouble shooting

Disaster recovery / Trouble shooting of Networking problems and

other PC related problems in time sensitive situations at

different clients.

> Advising customers

Advising customers about upgrading to latest technology

machines, applications and apply required patches.

> Virus Removal and Antivirus Updating

Cleaning of virus on customer request. Updating latest antivirus

DATs on request.

> Network Installation & Configuration

Installation of Local Area Networks and configure them on

different platforms. Installation and configuration of switches

and routers.

0. Worked as a Customer Service Engineer in VISION LABS (I) Pvt. Ltd.

From 10th August 2002 to 31st March 2005.

Vision Labs has Very good reputation as a Software Development and

GIS Development company. It has many branches and Customers all over

India.

Job Profile

> Installations

Installation, administration and configuration of Operating

systems. Configuration of TCP/IP, Proxy Servers, Software

installation on different platforms;

> PC Troubleshooting

Trouble shooting of Networking problems and other PC related

problems and resolve the problem to user satisfaction.

> Installation and Administration

Installation of server Operating Systems on High configuration

systems; User creation; Giving appropriate permissions to users;

Taking Backup of all important data and restoration when ever

required;

> Peripherals

Handling High end Laser Printers, Plotters, A0 size Scanners.

> Antivirus Management

Monitoring deployment of Antivirus on all desktops; updating

latest antivirus DATs on Desktops; disinfecting desktops

affected if any

0. Worked as a FM Engineer with Infoton (P) LTD., and placed at ICICI

Knowledge Park as a Systems Engineer from 3rd May, 2001 to 1st Aug

2002.

INFOTON (P) LTD. is a Mumbai based company involved in providing FM

support for Corporate companies like ICICI all over India.

Job Profile

> Desktop Management

Co-ordination Hardware/software Installation; Post Installation

acceptance test

Configurations of Desktops for Desired Usage; Installation and

restoration Of standard desktop settings (Icons, wall papers,

screen savers, virus guard and update);

Installation/configuration of client software on

Desktop(Outlook, Office97, etc)

> Vendor Management

Co-ordination with third party vendors for AMC/ Warranty

Support; Follow-up with vendor for resolution of hardware and

software problems; Ensure compliance of agreed service level by

vendors; Vendor SLA performance report

> Windows NT SERVER Management

Managing Server Resources (Disk space, volumes, groups, user

access); Managing Print queues; Purging of temporary Files, logs

and cores; Virus prevention, detection and cure; Data backup and

restoration on request; Creating/modifying/deleting groups and

user accounts; Controlling user rights

Maintaining data and access security; customizing login scripts

> E- Mail Management (MS-Exchange Server)

Administering Mail servers/services; Creation/Deletion/movement

of Mail boxes; Monitoring mail Queues; Backup and restoration on

request of mail server/mailboxes;

preventing/monitoring/disinfecting Virus

> Backup Media Management

Maintain Consistent set of Data Sets ONSITE and OFFSITE as per

backup policy; Periodic Verifying back integrity; Media

requirement projection

> Network Management

Provide Networking troubleshooting connectivity support; Ensure

the network access to all clients in corporate office and

branches; Coordinating with vendors for restoration of failed

networking components to ensure reliable connectivity of

network.

> Antivirus Management

Monitoring deployment of Antivirus on all desktops; Updating

latest antivirus DATs on Desktops; Disinfecting desktops

affected if any; Coordinating with antivirus service provider

for information and support for virus attacks.

> Internet Proxy Servers

Startup/Shutdown/Monitor Proxy Servers; Enable /Restrict

Internet access as per the policy; Monitor Internet Access Logs;

> Asset Management

Preparing Desktop asset Database of IT Assets; Maintaining

Warranty and AMC Database; Maintaining Software Licenses

Purchase and Allocation Database;

0. Worked in WIPRO FRANCHISE (ADVANCED MICRO COMPUTER SERVICES) from

1st May, 1996 to 1st May,2001 as a Senior Customer Support Engineer.

Organization involved in offering Network and telephony solutions,

Installations of Wipro PCs with SCO UNIX, NOVEL Netware 5.x, 4.x & 3.x,

Windows 95, Windows NT and maintenance of Wipro PCs and Printers.

Job Profile

> Installation, administration and configuration of Operating

systems. Configuration of TCP/IP, Proxy Servers, Software

installation on different platforms.

> Disaster recovery / Trouble shooting of Networking problems and

other PC related problems in time sensitive situations at

different clients.

> Monitoring/advising over 10 subordinate service engineers,

subject-handling Escalated calls in situations where the

subordinates aren't able to solve the problems.

> Advising customers in upgrading of machines and applications of

required patches.

> Experience in handling high speed online matrix printers like

DFX 8000.

0. Worked in ALFA BUSINESS SYSTEMS as Senior Customer Support Engineer

from Dec., 1994 to 30th April, 1996.

Organization has very good reputation in the IT market. It is involved in

manufacturing of PCs', sales, installations of Novel Netware, NT and Unix

and maintenance of Computers.

Job Profile

> Assembling & Installation of new PCs and applications.

> Maintenance of PCs and installation of LANs (NT, Novel & UNIX.)

> Being a Senior Engineer, had a responsibility to take care of all

the Escalated calls and assisting the team-mates

> Maintenance of printers (All ranges).

0. Worked in YESMAN TECHNOLOGIES as Service Engineer from Dec., 1993 to

Dec., 1994.

YESMAN TECHNOLOGIES is the authorized service center for L&T Data Products,

Microland and E.C.I.L., and is involved in maintenance of PCs and Networks.

Job Profile

> Maintenance of PCs and installation of LANs (NT, Novel & UNIX).

> Chip level Servicing of Motherboards, Printers, Floppy Drives and

S.M.P.S.

PERSONAL PROFILE

Father's Name : NIRMALA PRASAD

Date of Birth : 28th May, 1969

Marital Status : Married

Nationality : Indian

Address for Communication : H.No. 18-364,

101, Sai Krupa Homes,

Mallikarjuna Nagar,

Malkajgiri Post,

Hyderabad - 500 047.

Contact this candidate