Customer Service Sales

Michael R.

MC

Caropolo

[** Temple Avenue Apt.**] [Hackensack],

[NJ] [07601]

T: [201-***-****]

E: [*********@***.***]

To pursue a career with an

Objective

organization where I can contribute

to the best of my knowledge and

build upon my present skills, leading

to a successful profession.

Excellent at maintaining focus, with

Key Qualities

ability to thrive under pressure.

Effective communicator with 5 years

of work experience in environments

in which customer service and client

relationships were the focal point.

Career Progression Sales Representative,

Skechers USA- Global

Flagship

New York, NY Nov. 2012-Present

Playing a vital role in promotional

campaigns by delivering the highest

standards of customer service, and

by getting behind key offers and

promotions in store, helping

customers to discover the range of

products that we have to offer and

responding to every customers

needs and request.

Responsibilities-( current)

Process a wide range of

transactions for business, in a

professional, secure, prompt

manner.

Made a total of $184,214.00 in sold

inventory, 1 of the top 10

sales representative.

Identify opportunities to increase

sales and referrals by

initiating customer contact.

Respond to customer inquires and

provide solutions to all

issues.

Key Holder, Swatch Group

USA- Global Flagship

New York, NY Mar. 2011-Nov.

2012

I have learned a wide variety of

aspects in training employees and

the responsibility in opening and

closing store. Contacting clients,

proper sales procedures, as well as

administrative details.

Accomplishments

Oversees the sales, stock and

visual merchandising staff in

the absence of the store

Manager.

Responsible for opening and

closing the store.

Tracks results of sales plan, UPT,

AT SPH and MODing

daily/weekly/ monthly and

work on increasing

productivity on all areas

based on reporting.

Drives results on the selling floor as

manager on duty.

Proven results and consistency in

customer service, with

Mystery Shop average at

90% and above.

Supervisor, Western

Beverage

Hackensack, NJ Apr. 2011-

Sept.2011

Through working at Western

Beverage, I became very familiar

with all the major aspects of what it

takes to run a major retailer chain

while also maintaining a strong

focus on providing customer

satisfaction through excellent

service.

Accomplishments

Full knowledge of alcohol

beverages and wine.

Customer service

Awareness of productivity leaving

store

Receive shipment and set up new

products

Responsible for testing and

promoting our new products

that come into the store.

Shift Leader, Footlocker

Paramus, NJ Dec. 2007-Dec.

2010

Started as a Part-time stock

employee, within a year was

promoted to full time sales

associate.

Accomplishments

Greet customers and communicate

any sales promotions and/or

new merchandise

Responsible for taking inventory and

examining merchandise to

identify items to be reordered or

replenished

Responsible for training new personnel

Recommend, select, and help locate or

obtain merchandise based on

customer needs and desires

Itemize and total customer

merchandise selection at

checkout counter, using cash

register, and accepted cash or

charged card for purchases

Contribute to the achievement of all

store financial, revenue and

expense targets

Customer Service

Representative, Rent-A-

Crate

Saddle Brook, NJ Aug.2009-

May 2010

Accomplishments

Loaded and unloaded trucks and kept

crates clean

Bonded to work at various customer

sites including hospitals, clinics

and law firms.

Shredded confidential classified

documents

Delivered crates for moving and office

supplies/equipment to various

different clients

Interacted with vendors and clients

Education Kaplan University

Business Management

Associates Degree received:

2010

Ridgefield Park High School

High School Diploma received:

2005

Achievement Highlights

Security Guard Certificate (8&16)

New York State Security License

Eight Hour Annual Certificate

Aids Walk New York: May 2009

Formed a team of walkers for the

annual Aids Walk; Handled

all administrative tasks;

raised over $800.00.

James Garret Store Manager,

References

Supervisor: 727-***-****

Danny Litta: Restaurant Owner,

Supervisor: 201-***-****

Michael Keenan: Head

Mechanic:862-***-****

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